Credit Support Specialist

Credit Support Specialist

Location: Onsite in Salt Lake City, UT
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Pay: $20.00-$23.00 per hour

Job Overview

We are seeking a detail-oriented Credit Support Specialist to support lien waiver processing, customer account management, credit operations, collections, and construction-related documentation. The ideal candidate has experience in a construction, credit, collections, or office environment and is comfortable working with customers, sales teams, branch personnel, and internal credit partners.

This role offers the potential to become a permanent position for the right candidate.

Key Responsibilities

Lien Waiver and Construction Support

• Review, prepare, and execute customer lien waivers according to established guidelines.
• Help ensure compliance with applicable lien laws across Arizona, Colorado, Nevada, and Utah.
• Support pre-lien, bond claim, and other construction documentation processes.
• Coordinate with customers and the credit team to resolve lien waiver and construction-documentation issues.
• Provide construction creation and lien waiver support.

Customer and Sales Support

• Serve as a primary contact for customer questions related to accounts and lien documentation.
• Partner with Sales and Branch teams to resolve customer issues promptly and effectively.
• Provide timely, accurate, and professional responses while maintaining a strong customer experience.

Credit and Collections Support

• Assist with monitoring past-due accounts and supporting collection activities as needed.
• Process customer payments by credit card and ACH.
• Assist customers with online account access.
• Research and resolve payment discrepancies.
• Escalate credit, payment, and account risks appropriately.

Account Setup and Credit Administration

• Set up new customer accounts and maintain existing account information.
• Review credit applications for completeness and gather required documentation.
• Maintain accurate, organized, and compliant customer credit files.
• Support shared-mailbox workflows and meet established service-level expectations.

Reporting and Systems

• Support accounts receivable reporting and aging reviews.
• Use systems such as Eclipse, BillTrust, GETPAID, and other credit-management tools.
• Use Microsoft Outlook, Excel, Word, Microsoft Teams, and Copilot to manage daily responsibilities and communication.

Required Qualifications

• High school diploma or GED.
• At least two years of office experience.
• One to five or more years of relevant experience in construction, credit, collections, customer accounts, or a related field.
• Experience with construction creation and lien waiver support.
• Strong customer service, communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to work onsite Monday through Friday, 8:00 a.m.-5:00 p.m.
• Must be authorized to work in the United States without current or future visa sponsorship.

Preferred Qualifications

• Two years of advanced education or a degree in accounting, business, or a related field.
• Working knowledge of lien waivers and construction documentation.
• Experience supporting customer accounts, credit operations, or collections.
• Notary Public certification.
• Experience with Eclipse, BillTrust, GETPAID, or similar credit and accounts receivable systems.

What We're Looking For

The successful candidate will be dependable, highly organized, detail-oriented, and comfortable handling confidential financial and customer information. This person should be able to manage multiple priorities, communicate effectively with both internal and external partners, and resolve issues with professionalism and urgency.

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