Lab Systems Administrator

Job Title: Lab Systems Administrator
Location: Arlington, VA (Onsite)
Clearance: Active Secret Clearance Required (TS/SCI Preferred)
Company: Quantum Science Solutions (QSS)
Compensation: Open Rate
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Position Overview
Quantum Science Solutions (QSS) supports mission-critical federal cybersecurity programs providing onsite incident response to government agencies and critical infrastructure organizations experiencing cyber-attacks.
We are seeking a Lab Systems Administrator to provide IT Help Desk support, systems administration, and asset management within a mission-focused lab environment. This role supports end users, maintains IT equipment and infrastructure, and ensures operational continuity for cybersecurity analysts and customer mission operations.
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Key Responsibilities
• Serve as the first-level Help Desk for TEN Lab systems, user accounts, and technical requests.
• Assist with new user onboarding, including equipment provisioning, account setup, and required tools.
• Respond to user requests through email, phone, walk-ins, and other communication channels.
• Create, update, and maintain accurate Help Desk tickets and technical documentation.
• Support IT asset management, equipment inventory, provisioning, and lifecycle tracking.
• Assist with systems administration, including patching, updates, and network infrastructure maintenance.
• Support the deployment and implementation of new technologies and lab equipment.
• Troubleshoot basic to intermediate hardware, software, network, and user account issues.
• Provide technical support for VPN, Virtual Desktop Infrastructure (VDI), including Citrix, and MacOS/iOS devices.
• Assist with user account management, credential resets, and access support.
• Maintain and operate customer NetApp SAN storage systems using shell commands and NetApp ONTAP under customer guidance.
• Support the development of lab Standard Operating Procedures (SOPs), policies, and process improvements with customer approval.
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Mandatory Skills
• U.S. Citizenship.
• Active DoD Secret clearance (TS/SCI preferred).
• Ability to obtain Department of Homeland Security (DHS) Suitability.
• Three (3) or more years of directly relevant IT Help Desk support experience.
• Three (3) or more years of MacOS and iOS experience.
• Knowledge of IT asset management practices and inventory control.
• Experience with Help Desk ticketing systems and support procedures.
• Strong customer service and technical troubleshooting skills.
• Ability to maintain detailed technical notes, tickets, and documentation.
• Strong problem-solving and communication skills.
• Ability to work collaboratively across multiple physical locations.
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Preferred Skills
• Experience developing technical procedures and Standard Operating Procedures (SOPs).
• Experience with virtualization automation and optimization.
• Experience supporting Virtual Private Network (VPN) environments.
• Experience with Virtual Desktop Infrastructure (VDI), including Citrix and VMware.
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Education
Bachelor's degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or a related technical discipline.
OR
High School Diploma with three (3) or more years of directly relevant experience.
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Desired Certifications
• CompTIA Security+
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Why QSS?
At QSS, you'll support mission-critical federal cybersecurity operations by maintaining the IT systems, equipment, and infrastructure that enable analysts to respond effectively to cyber incidents.
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Benefits Include:
• Competitive compensation with annual performance bonuses
• Premium Medical, Dental & Vision coverage
• Generous PTO plus Federal Holidays
• 401(k) with company match