Job Requirements
Doral, FL
Top Secret/SCI Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
MANTECH seeks a motivated, career and customer-oriented ServiceNow Engineer to join our team in Doral, FL.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Designing, configuring, developing, and customizing enterprise ServiceNow applications, workflows, and service portals.
- Implementing and maintaining ServiceNow ITSM, ITOM, ITAM, and custom business application modules across mission networks.
- Developing automated workflows, custom scripts (JavaScript, HTML, Jelly), REST/SOAP API integrations, and orchestration pipelines.
- Collaborating with cross-functional technical teams, system administrators, and stakeholders to translate operational needs into technical solutions.
- Conducting system diagnostic troubleshooting, platform upgrades, patch management, and performance tuning for ServiceNow instances.
- Maintaining system configuration baselines, baseline documentation, and update set release controls.
- Recommending and implementing continuous engineering process improvements to optimize platform scalability and user experience.
Minimum Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field with 5+ years of experience in ServiceNow engineering or platform development.
- OR a master's degree and 3+ or more years of relevant experience
- OR an associate's degree and 7+ or more years of relevant experience
- OR a high school diploma and 9+ or more years of relevant experience
- Proven experience designing, developing, and administering enterprise ServiceNow platform solutions and custom modules.
- Strong background in JavaScript, Web Services (REST/SOAP), HTML, CSS, and ServiceNow workflow orchestration.
- Experience maintaining platform baselines, configuration management controls, and instance patch update cycles.
- Experience creating, maintaining, and communicating complex technical engineering documentation and architecture diagrams.
Preferred Qualifications:
- Relevant professional certifications such as Certified ServiceNow System Administrator (CSA) or Certified ServiceNow Application Developer (CAD).
- Prior experience supporting U.S. Military Command operations, Combatant Command environments, or Department of Defense enterprise technical environments.
- Familiarity with ITIL framework, DevSecOps deployment practices, and DoD STIG compliance automation.
- Demonstrated ability to collaborate effectively across multi-disciplinary engineering teams in fast-paced operational environments.
Clearance Requirements:
- Must hold a current/active top secret security clearance.
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
group id: RTX14564a
