Job Requirements
Chantilly, VA
Top Secret/SCI Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
MANTECH seeks a motivated, career and customer-oriented Staff Information Security Analyst to join our team in Chantilly, VA. This position is part of a TIER 1 Identity and Access Management program dealing with Cyber Security issues.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Support a team at a government location to provide DEERS PII changes, CAC, Token, Retired Military ID issuance, PIN reset, and Helpdesk support
- Support Identity, Access, and Credentialing issues within a customer service environment
- Resolve ServiceNow and JIRA tickets related to access and credentialing issues
- Contribute to the completion of project and group milestones
- Provide input to project deliverables and reports as needed
- Contribute to solutions for a variety of complex technical problems
- Work off-shifts between the hours of 7 AM ET and 5 PM ET as required
Minimum Qualifications:
- High School Diploma/GED
- 2+ years of IT customer service support experience
- Understanding of PKI
- Strong troubleshooting skills to narrow down where customer issues reside
- Prior experience working with PII information and data
- Prior experience working with MS Word, Excel, and SharePoint
Preferred Qualifications:
- Prior experience in cyber security disciplines
- Prior experience working in a DoD environment
- Familiarity with ticketing systems such as JIRA and ServiceNow
- General understanding of Identity, Access, and Credentialing services
Clearance Requirements:
- An active TS/SCI with Polygraph is required.
Physical Requirements:
- Must be able to remain in a stationary position 50% of the time.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Frequently communicates with co-workers, management, and customers, which may involve delivering presentations, via email, phone, or virtual communication. Must be able to exchange accurate information in these situations.
group id: RTX14564a
