Job Requirements
San Diego, CA
Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$187,000 - $208,000
Job Description
Position Overview
We are seeking a skilled BMC Remedy ITSM Systems Engineer to support and enhance an enterprise IT Service Management (ITSM) platform in a mission-critical environment. This individual will be responsible for administering, configuring, securing, and optimizing the BMC Remedy ecosystem while ensuring high availability, performance, and compliance.
The ideal candidate will have strong experience with BMC Remedy AR System, Atrium CMDB, enterprise integrations, and automation using Python or PowerShell. This role combines system administration, platform engineering, troubleshooting, and process improvement to support critical operational requirements.
Responsibilities
Administer, configure, and customize BMC Remedy AR System 9.1 and related ITSM modules
Maintain and optimize Smart IT, Digital Workplace, and Atrium CMDB environments
Perform platform upgrades, patching, migrations, and schema modifications
Develop and maintain integrations using REST and SOAP APIs
Automate administrative tasks and deployments using Python and/or PowerShell
Monitor system health, capacity, and application performance
Troubleshoot and resolve complex Tier 3 support issues
Manage CMDB data quality and integration efforts
Implement security hardening, vulnerability remediation, and compliance requirements
Develop and maintain technical documentation, SOPs, and disaster recovery procedures
Collaborate with security, network, cloud, and operations teams to support ITIL-based processes
Mentor junior administrators and provide technical guidance when necessary
Required Qualifications
5+ years of Systems Engineering or Enterprise Application Administration experience
3+ years of hands-on BMC Remedy AR System administration and configuration
Experience with:
Remedy forms, workflows, filters, escalations, and active links
Mid Tier administration
Remedy upgrades and migrations
Atrium CMDB management and integrations
Experience scripting with Python and/or PowerShell
Working knowledge of:
Oracle or SQL Server
Windows and Linux operating systems
Apache or Tomcat application servers
Active Secret Clearance or higher
Security+ CE or higher certification
IAT Level II compliant certification set
Preferred Qualifications
Experience with:
Helix Discovery (ADDM)
TrueSight Operations
BladeLogic
ServiceNow integrations
Splunk, Dynatrace, Elastic, or Sentinel
Knowledge of FedRAMP, RMF, STIG, and DoD cybersecurity requirements
ITIL Foundation certification
BMC Remedy Administrator certification
CASP+, CISSP, or SSCP certification
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience
Technical Environment
BMC Remedy AR System 9.1
Smart IT
Digital Workplace
Atrium CMDB
Helix Discovery (ADDM)
TrueSight Operations
BladeLogic
Oracle / SQL Server
Windows & Linux
Python & PowerShell
REST / SOAP APIs
Why Join?
This position offers the opportunity to support a large-scale enterprise ITSM environment that directly impacts operational readiness and service reliability. You'll work with modern automation, integration, and infrastructure technologies while helping drive platform improvements, security enhancements, and mission-critical service delivery.
We are seeking a skilled BMC Remedy ITSM Systems Engineer to support and enhance an enterprise IT Service Management (ITSM) platform in a mission-critical environment. This individual will be responsible for administering, configuring, securing, and optimizing the BMC Remedy ecosystem while ensuring high availability, performance, and compliance.
The ideal candidate will have strong experience with BMC Remedy AR System, Atrium CMDB, enterprise integrations, and automation using Python or PowerShell. This role combines system administration, platform engineering, troubleshooting, and process improvement to support critical operational requirements.
Responsibilities
Administer, configure, and customize BMC Remedy AR System 9.1 and related ITSM modules
Maintain and optimize Smart IT, Digital Workplace, and Atrium CMDB environments
Perform platform upgrades, patching, migrations, and schema modifications
Develop and maintain integrations using REST and SOAP APIs
Automate administrative tasks and deployments using Python and/or PowerShell
Monitor system health, capacity, and application performance
Troubleshoot and resolve complex Tier 3 support issues
Manage CMDB data quality and integration efforts
Implement security hardening, vulnerability remediation, and compliance requirements
Develop and maintain technical documentation, SOPs, and disaster recovery procedures
Collaborate with security, network, cloud, and operations teams to support ITIL-based processes
Mentor junior administrators and provide technical guidance when necessary
Required Qualifications
5+ years of Systems Engineering or Enterprise Application Administration experience
3+ years of hands-on BMC Remedy AR System administration and configuration
Experience with:
Remedy forms, workflows, filters, escalations, and active links
Mid Tier administration
Remedy upgrades and migrations
Atrium CMDB management and integrations
Experience scripting with Python and/or PowerShell
Working knowledge of:
Oracle or SQL Server
Windows and Linux operating systems
Apache or Tomcat application servers
Active Secret Clearance or higher
Security+ CE or higher certification
IAT Level II compliant certification set
Preferred Qualifications
Experience with:
Helix Discovery (ADDM)
TrueSight Operations
BladeLogic
ServiceNow integrations
Splunk, Dynatrace, Elastic, or Sentinel
Knowledge of FedRAMP, RMF, STIG, and DoD cybersecurity requirements
ITIL Foundation certification
BMC Remedy Administrator certification
CASP+, CISSP, or SSCP certification
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience
Technical Environment
BMC Remedy AR System 9.1
Smart IT
Digital Workplace
Atrium CMDB
Helix Discovery (ADDM)
TrueSight Operations
BladeLogic
Oracle / SQL Server
Windows & Linux
Python & PowerShell
REST / SOAP APIs
Why Join?
This position offers the opportunity to support a large-scale enterprise ITSM environment that directly impacts operational readiness and service reliability. You'll work with modern automation, integration, and infrastructure technologies while helping drive platform improvements, security enhancements, and mission-critical service delivery.
group id: 10105424
