Service Delivery Director

About Company:

About Tripoint Solutions

We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech—making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better—for everyone.

TPS Company Values

• We value and respect each employee's dedicated work and unique contributions as they directly impact who we are and what we do.  
• Your talent and innovative thinking bring leading-edge solutions to our customers.
• Our success is driven by the dedication of our employees.
• Employee-generated solutions have sustained our continued success and customer satisfaction

Benefit Offerings

Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.

We offer all full-time employees:

• Medical, Dental, Vision benefits with a national provider network
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
• Supplemental Insurance
• Paid time off (PTO)
• 11 paid holidays
• 401(k) Retirement Plan
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
• Monthly transportation, parking, and cell phone service reimbursement

 
Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled

About the Role:

We are seeking an experienced Director, Service Delivery to provide strategic and operational leadership across multiple federal contracts. This role will drive high-quality service delivery, program performance, compliance, customer satisfaction, and continuous improvement.

The Director will partner with executive leadership, program managers, technical teams, and government stakeholders to strengthen operational performance, optimize processes, ensure workforce readiness, and resolve complex delivery challenges. The ideal candidate is an experienced federal services leader who can balance strategic leadership with hands-on operational oversight in a complex, fast-paced, and regulated environment.

Location

• Arlington, VA — Onsite at Headquarters
• Travel: Occasional travel, up to 10%

Clearance & Citizenship

• U.S. Citizenship required.
• Must be eligible to obtain and maintain at minimum Secret security clearance.

Responsibilities:

• Lead service delivery operations across multiple federal contracts, ensuring quality, compliance, performance, and customer satisfaction.
• Drive operational excellence through process improvement, standardization, performance management, and proactive issue resolution.
• Oversee contract governance, reporting, performance metrics, and compliance requirements.
• Partner with Talent Acquisition, Solutions Architecture, and Program Management to monitor KPIs, risks, staffing, resource needs, and deliverables.
• Support capture and proposal efforts by providing delivery insights, staffing strategies, operational input, and technical feasibility assessments.
• Collaborate with technical teams to support modernization initiatives, cloud adoption, technology transformation, and legacy system remediation.
• Lead workforce readiness efforts, including resource planning, credential tracking, training compliance, and staffing requirements.
• Build and maintain strong relationships with senior government stakeholders and serve as a senior escalation point for delivery issues.
• Mentor and develop program leaders while contributing to leadership development and a culture of accountability and continuous improvement across the organization.

Minimum Qualifications:

• Bachelor’s degree in Business, Public Administration, Information Technology, or a related field 
• 10+ years of relevant experience may substitute for a degree.
• 5–8 years of experience in federal program management, service delivery, operations leadership, or a related field.
• Experience supporting federal contracts, preferably with civilian or defense agencies.
• Strong understanding of federal compliance, governance, and performance management.
• Experience leading cross-functional teams and managing senior-level customer relationships.
• Excellent communication, analytical, organizational, and decision-making skills.
• Ability to manage competing priorities in a fast-paced, highly regulated environment.
• Relevant professional certification such as PMP, CSM, or ITIL.

Technical Qualifications

• Microsoft: Teams, SharePoint, OneDrive
• Project & Work Management: Jira, Microsoft Project, Smartsheet
• Data & Reporting: Power BI, Tableau, or similar dashboarding and business intelligence tools
• Federal Security & Compliance: NIST, FedRAMP, FISMA, and Zero Trust
• Familiarity with program management, governance, performance management, and continuous improvement methodologies

Preferred Qualifications:

• Experience with resource management and vendor/subcontractor management.
• Familiarity with portfolio management, governance, or enterprise architecture environments.
• Experience with workforce planning, credential tracking, and training compliance.
• Experience supporting federal contract transitions, recompetes, or program start-ups.
• Experience working directly with senior government executives and contracting stakeholders.
• Experience developing executive-level reporting, program health metrics, and performance dashboards.