Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on mission-critical defense communications and secure operational support environments. This position is on-site in Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication systems supporting 24/7 operations. This is an opportunity to directly support national defense missions by ensuring operational readiness and reliable communications capabilities for critical users.

Responsibilities for the Help Desk Specialist include:

• Provide Tier 1 and Tier 2 technical support for mission-critical communication systems in a 24/7 operations environment.
• Troubleshoot and resolve hardware, software, application, network, and connectivity issues.
• Monitor, prioritize, and track support incidents through ticketing and monitoring tools to ensure timely resolution.
• Support mission operations by maintaining system availability, assisting with mission initialization activities, and supporting operational testing environments.
• Escalate complex technical issues to senior engineers and SMEs while documenting solutions, trends, and operational reports.

Required Qualifications for the Help Desk Specialist include:

• 2-8 years of experience supporting enterprise help desk, NOC, systems administration, or technical support environments.
• Experience supporting Windows-based systems, applications, networking infrastructure, and secure communications environments.
• Strong troubleshooting, analytical, documentation, customer service, and communication skills; familiarity with TCP/IP, DNS, VPNs, routing, and switching.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred.
• Active Secret Clearance

Shifts:

• Shift 1: 6:00 AM to 2:00 PM
• Shift 2: 2:00 PM to 10:00 PM
• Shift 3: 10:00 PM to 6:00 AM

Compensation for the Help Desk Specialist include:

Salary Range: $30.00 - $44.00/hr depending on experience and shift

Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

#LI-JM1 #LI-Onsite

Keywords:

Help Desk Specialist, IT Support Specialist, Technical Support Analyst, Service Desk Analyst, Tier 1 Support, Tier 2 Support, Help Desk Technician, Desktop Support, Network Operations Center, NOC Technician, Systems Administrator, Information Technology, Cybersecurity Support, Windows Support, Network Troubleshooting, TCP/IP, DNS, VPN, Routing and Switching, Secure Communications, Communications Systems Support