Tier 3 Unified Communications/Audio Visual Engineer (Software)

Tier 3 Unified Communications/Audio Visual Engineer (Software)

Location: Annapolis Junction NSA HQ

Clearance Required: TS/SCI w/ Full Scope Polygraph

Telework Availability: Extremely limited, based on client needs
Company Overview

A certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and IT Services and Solutions Integrator delivering Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale.
Position Overview

Seeking a Tier 3 Unified Communications/Audio Visual Engineer to provide expert-level engineering, troubleshooting, and lifecycle support for enterprise Unified Communications (UC) and Audio-Visual Multi-Media (AVMM) systems. This senior technical role serves as the final escalation point for resolving complex issues, designing advanced solutions, and ensuring optimal performance across telephony, video teleconferencing, chat, IPTV, digital signage, mass notification, Land Mobile Radio (LMR), and secure AVMM environments. Requires advanced technical knowledge, strong problem-solving ability, and the capability to lead complex implementations in both CONUS and OCONUS environments.
Key Responsibilities

• Escalation & Troubleshooting: Serve as the highest escalation point for troubleshooting and problem resolution of UC/AVMM systems; lead root-cause analysis for complex hardware, software, and network integration issues; perform in-depth hardware/software integration testing, staging, and validation.
• Engineering & Design: Develop and optimize UC system designs, ensuring interoperability across multi-level security systems and enterprise platforms; design and implement upgrades, patches, and configuration changes with minimal service disruption.
• Operations & Maintenance: Provide Tier 3 expertise for installation, configuration, and maintenance of UC systems across enterprise environments; conduct system performance monitoring and proactively identify optimization opportunities.
• Deployment & Site Support: Support site surveys, system migrations, and enterprise deployments in CONUS and OCONUS locations; maintain accountability for hardware and software assets through configuration and inventory management processes.
• Documentation & Collaboration: Provide detailed technical documentation including system diagrams, engineering change proposals, and troubleshooting guides; collaborate with Tier 1 and Tier 2 teams by providing advanced training, mentoring, and knowledge transfer; act as a technical liaison with Government stakeholders for system performance, upgrades, and capability expansion.

Qualifications
Required Qualifications

• Education & Experience (choose one):
  
  • Bachelor's degree in Information Technology, Engineering, or a related field with 7+ years of relevant experience; OR
  • Associate degree with 10+ years of relevant experience; OR
  • High School diploma with 15+ years of progressively responsible UC/AVMM engineering experience.
• Technical Expertise:
  
  • Demonstrated experience supporting enterprise UC/AVMM environments at the Tier 3 level.
  • Strong expertise with one or more UC/AVMM technologies (Cisco, Avaya, Poly, Crestron, Extron, WebEx, MS Teams, etc.).
  • Hands-on experience with VTC infrastructure, VoIP systems, and AV signal distribution technologies.
  • Familiarity with configuration management, network architecture, and secure communication protocols.
  • Ability to perform escalated troubleshooting across hardware, software, and network layers.
• Security Clearance: Must possess and maintain an active TS/SCI with Full Scope Polygraph.

Desired Qualifications

• Industry Certifications:
  
  • AVIXA Certified Technology Specialist (CTS / CTS-I / CTS-D)
  • Crestron DMC-D or higher
  • Extron AV Associate Certification
  • Cisco CCNP Collaboration
  • Dante Level 2 or 3
• Environment Experience: Experience supporting UC/AVMM environments within Department of Defense (DoD) or Intelligence Community settings.
• Leadership: Demonstrated ability to lead technical teams and mentor junior engineers.