Job Requirements
New London, CT
Public Trust Polygraph not specified
Early Career (2+ yrs experience)
Salary not specified
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Job Description
Ruchman and Associates, Inc. (RAI) is seeking a Visitor and Event Coordinator to support and oversee public events at the National Coast Guard Museum. The coordinator is the primary "face" of the institution, managing visitor experience metrics, front-of-house logistics, and executing recurring museum, community, and military events.
Responsibilities:
• Coordinate approved museum public programs, recurring operations, and authorized events, including coordination with the National Coast Guard Museum Association when directed by the Government.
• Tailor event and visitor-support plans to participant demographics while remaining within approved budget, space, safety, staffing, and policy parameters.
• Produce comprehensive "run-of-show" documents, layout designs, and scheduling parameters. Supervise physical setup, transition, and teardown of equipment.
• Act as primary physical point of contact during evening/weekend events, enforcing strict building protocols (e.g., prohibiting food/drink in gallery spaces). Establish SOPs for these procedures.
• Deconflict scheduling between daily gallery visitors and private or public events.
• Execute, collect, and analyze visitor surveys to pinpoint areas of friction.
• Ensure frontline guest service teams effectively promote museum and USCG historical messaging.
• Track authorized event costs, vendor invoices, and cost- allocation documentation.
• Maintain the master institutional calendar.
Qualifications:
• A Bachelor’s degree in Hospitality Management, Public Relations, Marketing, or a related field.
• 2 to 4 years in event planning, hospitality, or front-of-house museum operations.
• Proficiency in Microsoft Office, event registration systems, and scheduling software.
• Experience with managing visitor flow, crowd control, and ADA compliance.
• Experience sourcing, negotiating, and supervising third-party event vendors (caterers, AV florists, rentals).
• Familiarity with local fire codes, occupancy restrictions, and safety regulations.
• Gathering, tracking, and translating visitor feedback into actionable experience improvements.
RAI is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law. RAI participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. RAI will not use E-Verify to pre-screen job applicants.
Responsibilities:
• Coordinate approved museum public programs, recurring operations, and authorized events, including coordination with the National Coast Guard Museum Association when directed by the Government.
• Tailor event and visitor-support plans to participant demographics while remaining within approved budget, space, safety, staffing, and policy parameters.
• Produce comprehensive "run-of-show" documents, layout designs, and scheduling parameters. Supervise physical setup, transition, and teardown of equipment.
• Act as primary physical point of contact during evening/weekend events, enforcing strict building protocols (e.g., prohibiting food/drink in gallery spaces). Establish SOPs for these procedures.
• Deconflict scheduling between daily gallery visitors and private or public events.
• Execute, collect, and analyze visitor surveys to pinpoint areas of friction.
• Ensure frontline guest service teams effectively promote museum and USCG historical messaging.
• Track authorized event costs, vendor invoices, and cost- allocation documentation.
• Maintain the master institutional calendar.
Qualifications:
• A Bachelor’s degree in Hospitality Management, Public Relations, Marketing, or a related field.
• 2 to 4 years in event planning, hospitality, or front-of-house museum operations.
• Proficiency in Microsoft Office, event registration systems, and scheduling software.
• Experience with managing visitor flow, crowd control, and ADA compliance.
• Experience sourcing, negotiating, and supervising third-party event vendors (caterers, AV florists, rentals).
• Familiarity with local fire codes, occupancy restrictions, and safety regulations.
• Gathering, tracking, and translating visitor feedback into actionable experience improvements.
RAI is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law. RAI participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. RAI will not use E-Verify to pre-screen job applicants.
group id: 10286769