Job Requirements
Doral, FL
Top Secret/SCI Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
MANTECH seeks a motivated, career and customer-oriented Enterprise Service Desk Remote Support Technician to join our team in Doral, FL. This position is fully on-site 5 days a week.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Providing remote Tier I/II technical support, diagnostic troubleshooting, and issue resolution for enterprise desktop workstations and peripherals.
- Utilizing remote desktop management tools to inspect, configure, and restore operational capabilities across user systems.
- Logging, prioritizing, tracking, and documenting user incidents, service requests, and technical outages within enterprise ticketing platforms.
- Managing user accounts, password resets, domain permissions, and access request workflows across Active Directory environments.
- Collaborating with cross-functional technical teams, systems administrators, and network engineers to resolve escalated IT incidents.
- Maintaining accurate IT service management documentation, remote resolution knowledge bases, and operational metrics.
- Recommending and implementing continuous process improvements to enhance remote support workflows and user satisfaction.
Minimum Qualifications:
- High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or remote desktop support.
- OR an associate's degree and 3+ or more years of relevant experience
- OR a bachelor's degree in computer science, information technology, or a related field with 1+ years of relevant experience
- Proven experience delivering remote technical support, operating remote desktop control applications, and troubleshooting endpoint devices.
- Strong background in Active Directory administration, Windows operating systems, software installation, and ticketing systems (e.g., ServiceNow).
- IAT Level II Certification for example: CompTIA Security+
- AZ-104 or MD-102 (obtained within 3 months of starting)
Preferred Qualifications:
- Prior experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Department of Defense enterprise service desks.
- Familiarity with secure remote management tools, VPN troubleshooting, and automated patch management deployment.
- Demonstrated ability to collaborate effectively across multi-disciplinary technical teams in dynamic, fast-paced operational environments.
Clearance Requirements:
- Must hold a current/active top secret security clearance.
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
group id: RTX14564a
