Job Requirements
Oak Harbor, WA
Secret Polygraph not specified
Early Career (2+ yrs experience)
Salary not specified
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Job Description
Position: IT Service Desk Specialist
Client: DHA
Location: Oak Harbor Naval Clinic, Oak Harbor Washington (100% Onsite)
Roles and Responsibilities:
• Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base.
• Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.
Certification:
• CompTIA Security+ CE
Clearance:
• Secret
Client: DHA
Location: Oak Harbor Naval Clinic, Oak Harbor Washington (100% Onsite)
Roles and Responsibilities:
• Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base.
• Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.
Certification:
• CompTIA Security+ CE
Clearance:
• Secret
group id: 10216532
