Identity and Access Management (IAM) Lead

Agensys is seeking an Identity and Access Management Lead to provide day-to-day operational leadership for the Identity and Access Management function.

This is a hands-on working lead role responsible for coordinating daily execution, managing work through Jira, supporting level-two approvals and escalations, tracking operational metrics and risks, and ensuring critical activities are completed at the appropriate time.

The IAM Lead will serve as an operational representative for the identity function in stakeholder meetings, design sessions, and implementation activities. This individual will collaborate with the Identity Architect to translate strategy and technical designs into executable work plans, procedures, controls, and implementation activities.

Responsibilities:

• Lead daily IAM operational execution across access requests, approvals, tickets, escalations, access reviews, exceptions, and remediation activities.
• Serve as the primary operational point of contact for IAM stakeholders, technology teams, application owners, security, audit, and business partners.
• Manage IAM work items in Jira, including prioritization, assignment, status tracking, aging, dependencies, and escalation.
• Perform or coordinate level-two reviews and approvals for identity, access, entitlement, privileged-access, and exception requests.
• Establish operating rhythms for daily follow-up, weekly work reviews, risk tracking, metrics, and leadership reporting.
• Monitor ticket queues, access-request backlogs, aging work, recurring issues, control exceptions, and unresolved ownership questions.
• Coordinate with platform teams responsible for Microsoft Entra ID, Active Directory, Saviynt, PAM, MFA, secrets management, and application integrations.
• Partner with the Identity Architect to convert designs and recommendations into executable work plans, operating procedures, controls, and implementation activities.
• Identify process bottlenecks, unclear ownership, unnecessary manual steps, and opportunities for automation or standardization.
• Help define and maintain IAM procedures, runbooks, escalation paths, approval matrices, service expectations, and operating documentation.
• Coordinate with organizational change management teams when new processes, tools, controls, or approval responsibilities are introduced.
• Ensure analysts and technical resources follow through on data findings, remediation actions, process updates, and audit requests.
• Produce concise operational metrics and status reporting covering accomplishments, risks, priorities, dependencies, and leadership decisions.
• Support audit and compliance activities by ensuring evidence is complete, traceable, current, and connected to applicable processes or controls.
• Coach and coordinate IAM team members without requiring formal people-management authority.

Required Qualifications:

• 7+ years of experience in IAM, identity operations, cybersecurity operations, ITSM, infrastructure operations, or a related discipline.
• Demonstrated experience leading operational work across IAM tickets, access requests, approvals, escalations, and remediation activities.
• Strong understanding of identity governance, access lifecycle management, privileged access, MFA, Active Directory, Microsoft Entra ID, and enterprise IAM operating models.
• Experience using Jira or a comparable work-management/ticketing platform.
• Working knowledge of ITSM concepts, including incident, request, change, and problem management.
• Experience with queue management, service metrics, and operational reporting.
• Ability to prioritize competing work, drive follow-up, identify blockers, and escalate decisions appropriately.
• Strong written and verbal communication skills with the ability to represent IAM in stakeholder meetings and technical design sessions.
• Ability to work onsite in the Dallas area approximately 3 days per week.
• Must be local to the Dallas-Fort Worth area.
• Must be a U.S. Citizen or Green Card holder.

Preferred Qualifications:

• Experience in critical infrastructure, electric utilities, NERC CIP, SOX, ITGC, or another regulated environment.
• Experience with Saviynt, SailPoint, CyberArk, Microsoft Entra ID Governance, or comparable IAM platforms.
• ITIL certification or formal ITSM training.
• Experience with PowerShell, APIs, workflow automation, operational data analysis, or reporting tools.
• Experience coordinating analysts, engineers, architects, application owners, and audit/compliance stakeholders.

Tools & Technologies:

• Jira
• Microsoft Entra ID / Entra ID Governance
• Microsoft Active Directory
• Saviynt
• SailPoint
• CyberArk
• Privileged Access Management (PAM)
• Multi-Factor Authentication (MFA)
• Secrets Management
• PowerShell
• APIs
• Workflow Automation
• ITSM Platforms
• Operational Reporting & Data Analysis