Job Requirements
Guatemala City, Guatemala
Top Secret/SCI Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
MANTECH seeks a motivated, career and customer-oriented Field Support Technician to join our team in Guatemala City, Guatemala.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
- Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
- Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
- Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
- Escalate complex issues to senior Technicians and contribute to process improvement initiatives.
Minimum Qualifications:
- High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or desktop support operations.
- OR an associate's degree and 3+ or more years of relevant experience
- OR a bachelor's degree in computer science, information technology, or a related field with 1+ years of relevant experience
- Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
- Proficiency in installing, configuring, and troubleshooting Windows operating systems.
- Experience with cybersecurity tools and best practices.
- IAT Level II Certification for example: CompTIA Security+
- AZ-104 or MD-102 (obtained within 3 months of starting)
Preferred Qualifications:
- Bachelor's degree in information technology, computer science, or a related field.
- Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.
- CompTIA A+ Certification.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Clearance Requirements:
- Must have an active Top Secret clearance.
- Must be eligible to obtain a TS/SCI clearance.
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
group id: RTX14564a
