Service Configuration Management Analyst

Service Configuration Management Analyst
Location: Chantilly, VA
Clearance: Active TS/SCI w/Polygraph

Job Description:
Stillwater is seeking an experienced and highly motivated SIAM (Service Integration and Management) - Configuration Management Analyst to support the planning, design, and implementation of configuration management plans and standards. The candidate should have 3 or more years of service process experience in an ITSM environment.

Job Responsibilities:

• Supports the planning, design, and implementation of configuration management plans and standards.
• Assists with the management and maintenance of the CMDB.
• Assists in the periodic verification and audit of CIs.
• Assists asset management in defining a common naming convention and tagging standard for both assets and CIs.
• Ensures mapping of services (logical service model) from the level of business services.
• Ensures timely updates to CI information.
• Ensures CI relationship mapping is accurate and evaluated often.
• Provides input for technology requirements relating to or impacting configuration management.
• Utilizes ServiceNow dashboards, tools, and techniques to report the status of the CMDB and CIs as needed.
• Supports measurement and reporting for weekly and monthly meetings.
• Assists with research, evaluation, and assessment leading to the development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI).
• Supports evaluations and quality assessments for proper implementation of processes to meet quality standards.
• Supports and participates in TEMs and other requirements-gathering work sessions.
• Performs as a self-starter who manages end-to-end efforts independently as well as within a team environment.
• Delivers high-quality work and adapts to new challenges, either independently or as part of a team.

Requirements

• Must hold an active TS/SCI clearance with polygraph.
• Degree or equivalent experience and a minimum of three years of related work experience.
• Proficiency in and understanding of ITIL framework concepts and practices.
• Working knowledge of service management workflows and ITSM processes.
• Relevant experience as an ITSM Configuration Management Analyst in programs of similar scope, type, and complexity.
• Good written and communication skills, with the ability to clearly document and explain business processes.

These Qualifications Would Be Nice to Have:

• ITIL certifications.
• Familiarity with Tableau.
• ServiceNow certifications.

Salary Range: $145,000 - $175,000

The above salary range represents a general guideline. Stillwater considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Depending on the position, employees may be eligible for overtime and/or discretionary bonuses in addition to base pay.

Stillwater is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected class. If you need assistance with the application process due to a disability, please contact us at
571-525 2482