Job Requirements
Remote Richmond, VA
Clearance Unspecified Polygraph not specified
Early Career (2+ yrs experience)
$90,000 - $110,000
Job Description
Business Relationship Manager (BRM)
Location: Remote – Virginia
Employment Type: Full-Time
Scheduled Hours: 40 hours per week
U.S. Citizenship Required: Yes
Salary Range: $90,000–$110,000*
Position Overview
SDA Solutions, LLC is seeking a Business Relationship Manager (BRM) to support the delivery of IT security services within a Commonwealth of Virginia environment. This position will focus on developing and maintaining strong relationships with internal clients and customer stakeholders while helping connect business needs with appropriate IT and cybersecurity services.
The successful candidate will be customer-focused, outgoing, and comfortable advising clients, helping guide decisions, resolving concerns and escalations, and maintaining positive long-term relationships.
This position is expected to be fully remote within Virginia, with occasional onsite meetings or travel as program requirements dictate.
Responsibilities
Develop and maintain a strong understanding of available products, services, and capabilities.
Build and maintain positive, long-term relationships with prospective and existing clients and stakeholders.
Identify client needs and requirements and help propose appropriate solutions.
Provide knowledgeable product and service consultations to support customer decision-making.
Help bridge communication between program teams and Commonwealth of Virginia agencies, improving efficiency, communication, and trust.
Promptly and professionally address customer complaints, concerns, and escalations.
Promote and maintain a high level of client satisfaction.
Lead and participate in meetings and presentations with multiple stakeholders, both virtually and in person when required.
Work collaboratively with customers and technical teams to identify solutions that align with customer needs.
Apply business analytics, relationship management, and customer-service skills to support program objectives.
Required Qualifications
3+ years of related professional experience.
Professional experience that includes one or more of the following:
Customer success or customer enablement
Supply chain or vendor relations
Account management within the IT sector
Relationship management
Customer service or a comparable client-facing role
Ability to develop and maintain strong client and business relationships.
Ability to understand and effectively communicate Information Security and Cybersecurity services.
Excellent customer-service skills and a customer-oriented approach.
Strong problem-solving and conflict-resolution skills.
Excellent written, verbal, interpersonal, and presentation skills.
Proficiency with Microsoft Office and CRM software.
Comfortable leading meetings and presenting to multiple participants in virtual and in-person environments.
U.S. Citizenship is required.
Preferred Qualifications
Degree in management, marketing, communications, or a related field. A degree is preferred but not required.
Experience supporting IT security or cybersecurity services.
Experience working with government or public-sector customers.
Familiarity with Commonwealth of Virginia agencies or environments.
Business analytics experience.
SDA Solutions, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Location: Remote – Virginia
Employment Type: Full-Time
Scheduled Hours: 40 hours per week
U.S. Citizenship Required: Yes
Salary Range: $90,000–$110,000*
Position Overview
SDA Solutions, LLC is seeking a Business Relationship Manager (BRM) to support the delivery of IT security services within a Commonwealth of Virginia environment. This position will focus on developing and maintaining strong relationships with internal clients and customer stakeholders while helping connect business needs with appropriate IT and cybersecurity services.
The successful candidate will be customer-focused, outgoing, and comfortable advising clients, helping guide decisions, resolving concerns and escalations, and maintaining positive long-term relationships.
This position is expected to be fully remote within Virginia, with occasional onsite meetings or travel as program requirements dictate.
Responsibilities
Develop and maintain a strong understanding of available products, services, and capabilities.
Build and maintain positive, long-term relationships with prospective and existing clients and stakeholders.
Identify client needs and requirements and help propose appropriate solutions.
Provide knowledgeable product and service consultations to support customer decision-making.
Help bridge communication between program teams and Commonwealth of Virginia agencies, improving efficiency, communication, and trust.
Promptly and professionally address customer complaints, concerns, and escalations.
Promote and maintain a high level of client satisfaction.
Lead and participate in meetings and presentations with multiple stakeholders, both virtually and in person when required.
Work collaboratively with customers and technical teams to identify solutions that align with customer needs.
Apply business analytics, relationship management, and customer-service skills to support program objectives.
Required Qualifications
3+ years of related professional experience.
Professional experience that includes one or more of the following:
Customer success or customer enablement
Supply chain or vendor relations
Account management within the IT sector
Relationship management
Customer service or a comparable client-facing role
Ability to develop and maintain strong client and business relationships.
Ability to understand and effectively communicate Information Security and Cybersecurity services.
Excellent customer-service skills and a customer-oriented approach.
Strong problem-solving and conflict-resolution skills.
Excellent written, verbal, interpersonal, and presentation skills.
Proficiency with Microsoft Office and CRM software.
Comfortable leading meetings and presenting to multiple participants in virtual and in-person environments.
U.S. Citizenship is required.
Preferred Qualifications
Degree in management, marketing, communications, or a related field. A degree is preferred but not required.
Experience supporting IT security or cybersecurity services.
Experience working with government or public-sector customers.
Familiarity with Commonwealth of Virginia agencies or environments.
Business analytics experience.
SDA Solutions, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
group id: 91012390