OSR Technician (Mid-Level)

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Highlights of Responsibilities:

• Executes physical BCTF/OSR project tasks including conducting office walk-throughs during all project stages to assess IT requirements, capabilities, and readiness.
• Assesses full IT requirements within office spaces including computers, phones, printers, VTC systems/displays, and cable televisions; assists customers with procurement document development.
• Removes, triages, and tags IT assets and cabling during decommissions; identifies and tags disposition status (serviceable, within lifecycle, damaged beyond repair, warranty repair required, other) IAW DISA J6 Equipment Turned-In SOP.
• Re-images workstations and laptops IAW current J6 imaging standards; manually installs and configures application software for relocated users.
• Coordinates logistics with Property Management personnel for scheduled office moves; provides on-site assistance to Property Management or user POCs to ensure connectivity of relocated IT assets at new locations.
• Resolves all outstanding IT connectivity issues at project completion; assists contractor network systems engineers in resolving network connectivity and functionality issues related to computer connectivity.
• Provides on-site assistance for stand-ups including all IT needs (computers, phones, printers, VTC, cable TV) for BCTFs including training and conference rooms; supports urgent stand-ups for up to 50 users.
• Coordinates with J6 service providers (Property Management, Service Desk, Security Operations, Network Operations, Telecommunications, AV/VTC, Mobile/Wireless) for cross-functional project tasks.
• Submits digitally signed DD Form 1150 in DPAS within three business days of service fulfillment; assists with bench stock equipment recovery during decommissions.
• Documents all project activities in ServiceNow sub-task WOs; updates the BCTF/OSR SharePoint portal with active project status and project-related documents.

Requirements:

Shall possess at the time of award a Secret security clearance

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Qualifications

Education and Experience: 

• Required Education: Bachelor’s degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
• Required Experience: 5 or more years of professional experience supporting a similar role.
• Experience supporting a DoD or J6 customer is a plus.
• Certification:
• ITIL v4 Foundations, CompTIA Security+, HDI Desktop Advanced Support Technician
• Preferred:
• CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, network cabling certification

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.

Pay Band Min

USD $60,780.00/Yr.


Pay Band Max

USD $91,170.00/Yr.