Help Desk Specialist I

Zachary Piper Solutions is seeking a Help Desk Analyst to provide first-line technical support for communication systems operating within a federal department. This is a fully on-site position in Centennial, Colorado. This role will be the initial point of contact for users for troubleshooting, incident reports, escalation support, and other technical issues. The position provides around-the-clock support for mission-critical communications.



Responsibilities of the Help Desk Analyst:



Provide technical support to NEXUS mission users via phone, online channels, and Mattermost
Monitor system health, operational dashboards, and alerting tools to quickly respond to failure notifications
Diagnose and troubleshoot hardware, software, and network connectivity issues using provided procedures
Document, track, and manage support requests and service tickets


Qualifications for the Help Desk Analyst:

1-2 years of help desk or technical support experience
Bachelors Degree
Working knowledge of Windows operating system, network fundamentals, ticketing systems, and call center tools
Ability to work rotating shifts as this is an around the clock operation
Eligibility to obtain a Common Access Card
Active secret clearance


Compensation for Help Desk Analyst

$65,000-$75,000 depending on experience
Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays