Client Services Manager

Client Services Manager

Description:

Hybrid 4 days onsite in either Pittsburgh, PA or NYC, NY Our client seeks a seasoned client services professional to serve as the primary point of contact for a major financial services organization. This role involves managing complex client relationships, ensuring project delivery excellence, and driving strategic initiatives.

Responsibilities:

• Act as the primary client contact, building and maintaining strong relationships


• Oversee project execution from inception to completion


• Develop and maintain detailed project plans and timelines


• Coordinate with cross-functional teams to ensure deliverables meet client expectations


• Resolve client issues and escalate as necessary


• Prepare client presentations and reports


• Identify and pursue new business opportunities

Qualifications:

• Bachelor's degree in Business Administration, Finance, or related field


• Minimum 5 years of client services experience in financial services or consulting


• Strong understanding of financial services industry


• Excellent communication and interpersonal skills


• Proven ability to manage multiple projects simultaneously


• Experience with project management methodologies


• Strong problem-solving and decision-making abilities

Preferred Qualifications:

• Master's degree in Business Administration


• Certifications such as PMP, Six Sigma


• Experience with financial modeling and analysis