Job Requirements
Annapolis Junction, MD
Intel Agency (NSA, CIA, FBI, etc) Full Scope Polygraph
Senior Level Career (10+ yrs experience)
Salary not specified
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Job Description
Candidates must already possess an active Top Secret/SCI w/ Full Scope Polygraph to be considered.
Summary:
• Lead help desk operations and provide Tier 1 and Tier 2 technical support for data management tools.
• Manage the end-to-end lifecycle of Jira tickets and maintain documentation within Confluence.
• Coordinate deployments, monitor system upgrades, and track operational and incident metrics.
Qualifications & Compensation:
• Degree: Technical bachelor's degree or equivalent experience
• Years of experience: 14+ years
• Total Compensation: $290k+ yearly
Job Description:
• Serve as help desk lead, managing Jira ticket prioritization, assignment, tracking, and resolution.
• Deliver Tier 1 and Tier 2 technical support, user access management, and troubleshooting for data management systems.
• Collaborate with systems engineers, software engineers, and application teams to drive rapid issue resolution.
• Author, update, and maintain internal and customer-facing standard operating procedures in Confluence.
• Coordinate routine software deployments, system upgrades, and security patch installations.
• Facilitate technical meetings to gather operational requirements and align on project priorities.
• Compile and deliver regular performance, incident, and operational status metrics.
About SYSTOLIC:
SYSTOLIC is dedicated to giving our employees the best possible company experience so that they can focus on providing outstanding support to their customer’s mission. Our company is founded on integrity, enthusiasm, and a relentless commitment to supporting the Intelligence Community. You can learn more about us and submit an application to be considered against our current and future openings at https://systolic.com.
To learn about our compensation ranges, visit our Pay Transparency page at: https://systolic.com/pay-transparency
Summary:
• Lead help desk operations and provide Tier 1 and Tier 2 technical support for data management tools.
• Manage the end-to-end lifecycle of Jira tickets and maintain documentation within Confluence.
• Coordinate deployments, monitor system upgrades, and track operational and incident metrics.
Qualifications & Compensation:
• Degree: Technical bachelor's degree or equivalent experience
• Years of experience: 14+ years
• Total Compensation: $290k+ yearly
Job Description:
• Serve as help desk lead, managing Jira ticket prioritization, assignment, tracking, and resolution.
• Deliver Tier 1 and Tier 2 technical support, user access management, and troubleshooting for data management systems.
• Collaborate with systems engineers, software engineers, and application teams to drive rapid issue resolution.
• Author, update, and maintain internal and customer-facing standard operating procedures in Confluence.
• Coordinate routine software deployments, system upgrades, and security patch installations.
• Facilitate technical meetings to gather operational requirements and align on project priorities.
• Compile and deliver regular performance, incident, and operational status metrics.
About SYSTOLIC:
SYSTOLIC is dedicated to giving our employees the best possible company experience so that they can focus on providing outstanding support to their customer’s mission. Our company is founded on integrity, enthusiasm, and a relentless commitment to supporting the Intelligence Community. You can learn more about us and submit an application to be considered against our current and future openings at https://systolic.com.
To learn about our compensation ranges, visit our Pay Transparency page at: https://systolic.com/pay-transparency
group id: 10527119