Contract Writing System Functional Service Desk Agent - Clearanc

Job Description:

LMI is seeking a Contract Writing System Functional Service Desk Agent to support our customer in the National Capital Region. In this role, you will provide tiered technical support and troubleshooting for a contract writing system used by government contracting officers and program managers. You will resolve system issues, escalate complex problems, and collaborate with development teams to improve system performance and user experience.

Responsibilities:

• Provide first and second-level support for contract writing system users
• Troubleshoot and resolve system errors, bugs, and performance issues
• Document common issues and solutions in a knowledge base
• Escalate complex technical problems to development teams
• Collaborate with stakeholders to gather requirements for system enhancements
• Participate in user acceptance testing and system deployments

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in IT support or help desk roles
• Experience with contract management systems or government contracting processes
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to obtain and maintain a Secret clearance

Preferred Qualifications:

• Experience with Microsoft Office 365 or SharePoint
• Knowledge of contract writing best practices and FAR/DFARS regulations
• Experience with system administration or software development
• Familiarity with Agile project management methodologies

Clearance: Secret clearance required.