Job Requirements
Remote
Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
Service Desk Lead: Telework – Redstone Arsenal
• User support for PAE Fires IT customers.
• Hardware and software troubleshooting.
• Support for PCs, PEDs, wired/wireless users.
• User assistance on DA, ASA(ALT), and locally developed systems.
• Ticket documentation and support through Government-provided tools.
• User orientation/training and documentation updates.
• Tier 1/Tier 2 help desk, desktop support, ticketing, CAC/user support, Windows desktop, hardware troubleshooting, software troubleshooting, Army/DoD customer support.
Active certification: Tier 1 or ll required.
Minimum 5 years of direct experience required.
Clearance: Secret minimum.
This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.
• User support for PAE Fires IT customers.
• Hardware and software troubleshooting.
• Support for PCs, PEDs, wired/wireless users.
• User assistance on DA, ASA(ALT), and locally developed systems.
• Ticket documentation and support through Government-provided tools.
• User orientation/training and documentation updates.
• Tier 1/Tier 2 help desk, desktop support, ticketing, CAC/user support, Windows desktop, hardware troubleshooting, software troubleshooting, Army/DoD customer support.
Active certification: Tier 1 or ll required.
Minimum 5 years of direct experience required.
Clearance: Secret minimum.
This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.
group id: 10476750