Tier 2

Shifts: Wed - Sun 10pm-6am (Training Mon - Fri 6am-2pm)

Key Responsibilities

• System Administration & maintenance
• Monitor, manage, and maintain servers, operating systems, and key applications
• Apply patches, updates, and configuration changes to systems in accordance with change management procedures
• Perform routine system health checks, capacity planning, and performance tuning

User Support & Troubleshooting

• Provide advanced technical support for escalated issues from help desk/Tier 1 teams
• Diagnose and resolve system, application, and network-related problems
• Assist with user account management, permissions, and access controls

Implementation & Configuration

• Install, configure, and deploy new systems, applications and tools
• Assist in system upgrades, migrations, and integrations
• Document system configurations, procedures, and standards

Security & Compliance

• Ensure systems adhere to security best practices and organizational policies
• Help implement and monitor security controls such as antivirus, endpoint protection, firewalls, and access management
• Participate in audits, risk assessments, and remediation activities

Monitoring & Reporting

• Use monitoring tools to track system performance, availability, and capacity
• Respond to alerts, incidents, and outages, performing root cause analysis and corrective actions
• Prepare reports on system health, incidents, and improvements for management

Collaboration & Process Improvement

• Collaborate with IT teams (network, security, applications, help desk) on cross-functional initiatives and projects
• Contribute to the development and refinement of IT processes, standards, and documentation
• Provide input on technology selection and system architecture improvements

Required Skills

• HS or GED AND 15 years of experience
• Bachelor's degree AND 10 years of experience
• Hardware
• Remote Assistance
• Remote Desktop
• IAT Level 1
• CompTIA A+ CE
• CompTIA Network+ CE
• Active TS/SCI security clearance with a current polygraph is required

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $94,000 - $113,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.