Job Requirements
Costa Rica
Top Secret Polygraph Unspecified
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
We are a high-energy, collaborative team dedicated to keeping our organization secure, efficient, and running smoothly behind the scenes. Operating at the intersection of IT, security, and enterprise operations, our team oversees the end-to-end management of enterprise customer instances by way of digital tools, hardware, and access controls. If you love solving operational puzzles, bringing structure to complex systems, and driving automation, you’ll fit right in with a group that values curiosity, process efficiency, and mutual support
About the Role
We are seeking a detail-oriented and analytical Provisioning Analyst to manage, allocate, and optimize our Adaptive customer's instances. In this role, you will ensure end-users, departments, or clients receive the necessary assets, entitlements, and access rights promptly while maintaining strict security and compliance standards. You will act as a bridge between IT operations, procurement, and business end-users to streamline lifecycle management. Your day to day will be interacting with customer, which can range from IT leads to CFOs, via Salesforce cases
About You
You are a naturally organized, curious problem-solver who takes pride in bringing order to complex systems. You enjoy the details; spotting small discrepancies before they become larger issues. You get genuine satisfaction from making processes run faster, smarter, and more efficiently. Adaptable and customer-focused, you thrive in a collaborative environment where you can partner with different teams to solve operational challenges. You don't just complete task checklists; you naturally ask why things are done a certain way and look for ways to optimize them. Whether you are troubleshooting a tricky request, auditing data, or communicating customer needs between different teams; you approach your work with ownership, clear communication, and a continuous improvement mindset
Basic Qualifications
Other Qualifications
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
🌟 Join Our Talent Community here!
Stay connected with Workday:
Read More
🔗 Useful Links
🌐 Career Site
💡 Benefits
🌟 Join Our Talent Community
📰 Workday Life Blog
🤝 Inclusion and Belonging
📄 Application and Interview Tips
🎓 Early Careers / Internships
📋Contractor Job Site
Read More
🎥 Find Out More About Workday
👩💻 Engineering, but brighter.
💼 Sales, but brighter.
🤝 CX & Consulting, but brighter.
✨ Interested in other areas?
Visit our Career Site here.
Equal Opportunity Workplace
Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.
Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodation, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
We are a high-energy, collaborative team dedicated to keeping our organization secure, efficient, and running smoothly behind the scenes. Operating at the intersection of IT, security, and enterprise operations, our team oversees the end-to-end management of enterprise customer instances by way of digital tools, hardware, and access controls. If you love solving operational puzzles, bringing structure to complex systems, and driving automation, you’ll fit right in with a group that values curiosity, process efficiency, and mutual support
About the Role
We are seeking a detail-oriented and analytical Provisioning Analyst to manage, allocate, and optimize our Adaptive customer's instances. In this role, you will ensure end-users, departments, or clients receive the necessary assets, entitlements, and access rights promptly while maintaining strict security and compliance standards. You will act as a bridge between IT operations, procurement, and business end-users to streamline lifecycle management. Your day to day will be interacting with customer, which can range from IT leads to CFOs, via Salesforce cases
About You
You are a naturally organized, curious problem-solver who takes pride in bringing order to complex systems. You enjoy the details; spotting small discrepancies before they become larger issues. You get genuine satisfaction from making processes run faster, smarter, and more efficiently. Adaptable and customer-focused, you thrive in a collaborative environment where you can partner with different teams to solve operational challenges. You don't just complete task checklists; you naturally ask why things are done a certain way and look for ways to optimize them. Whether you are troubleshooting a tricky request, auditing data, or communicating customer needs between different teams; you approach your work with ownership, clear communication, and a continuous improvement mindset
Basic Qualifications
- 3+ years of Customer Support experience
- 2+ years of experience with Provisioning instances / Tenants
- 2+ years of experience with case management systems ( Sales Force / Jira)
Other Qualifications
- Solid digital literacy (Excel, Word, PowerPoint, software applications)
- Attention to detail and able to keep track of lots of data effectively
- Excellent verbal and written communication skills
- Solid computer skills (Excel, Word, PowerPoint, software applications)
- Ability to understand and interpret data from multiple sources
- Efficiently research customer issues and questions with a follow through to resolution
- Ability to work in a fast paced, dynamic, and upbeat environment
- Forward-thinking individual who will analyse and improve current processes
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
🌟 Join Our Talent Community here!
Stay connected with Workday:
Get the latest news & content
Be first to hear about new roles
Never miss an opportunity
Read More
🔗 Useful Links
🌐 Career Site
💡 Benefits
🌟 Join Our Talent Community
📰 Workday Life Blog
🤝 Inclusion and Belonging
📄 Application and Interview Tips
🎓 Early Careers / Internships
📋Contractor Job Site
Read More
🎥 Find Out More About Workday
👩💻 Engineering, but brighter.
💼 Sales, but brighter.
🤝 CX & Consulting, but brighter.
✨ Interested in other areas?
Visit our Career Site here.
Equal Opportunity Workplace
Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.
Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodation, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
group id: 501386132
