Watch Operator

Watch Operator


Location: Pensacola, FL

Position Type: Full-Time

Clearance: Secret

Certification: IAT Level II / Security+ or equivalent


Essential Duties and Responsibilities

• Provide continuous 24x7x365 watch support for Navy fleet communications and network services supporting approximately 160 ships worldwide.


• Monitor and maintain the flow of naval message traffic, email, and other communications through legacy and enterprise systems.


• Perform quality control of incoming and outgoing naval messages and ensure communications are processed accurately and efficiently.


• Monitor, troubleshoot, and maintain Defense Messaging System (DMDS), C2OIX, and related messaging systems.


• Supervise system configuration, maintenance, troubleshooting, and operational support activities.


• Perform database maintenance, configuration-file certification, and troubleshooting for legacy Lotus Notes R5 environments.


• Monitor exchange-server queues and identify conditions that may affect email delivery or system performance.


• Monitor NIPRNET and SIPRNET operations and assist with troubleshooting network connectivity and service issues.


• Respond to and resolve fleet trouble calls involving Outlook, email, web browsing, network connectivity, account access, and related services.


• Provide technical assistance through telephone, email, and remote administration tools.


• Troubleshoot Active Directory account issues, including password lockouts, resets, and access problems.


• Support Lightweight Directory Access Protocol (LDAP) and other directory and network services.


• Ensure accurate and timely documentation and closure of work orders and trouble calls using Remedy.


• Monitor network performance and availability using SolarWinds and other network-management tools.


• Analyze network outages and performance issues and provide technical information regarding their potential impact on fleet operations.


• Supervise and support Next Generation Wideband (NGW) satellite transport services providing internet, email, and voice services to approximately 100 ships and units.


• Troubleshoot shipboard voice and communications problems and assist with diagnosing system faults, outages, and equipment malfunctions.


• Monitor and troubleshoot Secure Terminal Equipment (STE) and cryptographic communications equipment.


• Perform loading, data transfer, handling, and destruction of cryptographic equipment and associated materials in accordance with applicable procedures and security requirements.


• Escalate system malfunctions, outages, security concerns, and operational issues to the appropriate supervisor or MNOC manager.


• Provide technical guidance and oversight to junior personnel and ensure assigned work is completed in accordance with established procedures.


• Maintain accurate operational records, logs, trouble tickets, and shift documentation.


• Follow applicable Navy, Department of Defense, information assurance, cybersecurity, and company policies and procedures.


• Perform other related duties as assigned in support of mission requirements.

Required Qualifications

• High school diploma or equivalent.


• Security+ or equivalent DoD-approved certification.


• IAT Level II certification in accordance with applicable DoD requirements.


• Active Secret security clearance.


• Demonstrated experience supporting enterprise computer networks, communications systems, or IT service environments.


• Experience troubleshooting network, email, user-access, and communications-related issues.


• Experience providing technical support to end users through telephone, email, and remote administration.


• Experience working in a 24x7 operational environment, including shift work, weekends, and holidays.


• Ability to document, track, and resolve technical issues using a ticketing or work-order management system.


• Ability to supervise or provide technical direction to junior-level personnel.

Preferred Qualifications

• Experience supporting U.S. Navy or Department of Defense communications and network operations.


• Experience with NIPRNET, SIPRNET, DMDS, C2OIX, NGW, SolarWinds, Remedy, Active Directory, LDAP, and Microsoft Exchange.


• Experience supporting shipboard or geographically dispersed users.


• Prior experience in a Network Operations Center (NOC), Mission Network Operations Center (MNOC), help desk, service desk, or watch-floor environment.


• Experience with secure communications, cryptographic equipment, or COMSEC operations.


• Prior military communications, information technology, network operations, or signal experience is highly desirable.

Knowledge, Skills, and Abilities

• Strong troubleshooting, analytical, and problem-solving skills.


• Ability to identify, prioritize, and respond to multiple technical issues in a time-sensitive operational environment.


• Strong attention to detail and commitment to communications and data accuracy.


• Ability to communicate effectively with government customers, fleet personnel, supervisors, and technical teams.


• Ability to work independently while maintaining effective coordination with a shift team and management.


• Ability to follow established technical, security, and operational procedures.


• Strong documentation and organizational skills.


• Ability to remain effective during system outages, service disruptions, and other mission-critical events.


• Ability to provide technical direction and supervision to junior personnel.

The anticipated salary range for this role is $67,000 to $71,000 annually. The anticipated salary range for this position is provided in accordance with applicable pay transparency laws. The final starting salary will be determined based on a variety of job-related factors, including the selected candidate's qualifications, skills, relevant experience, education, certifications, and work location (where applicable), as well as internal equity and market considerations.


We use E-Verify to confirm the identity and employment eligibility of all new hires.