Human Resources Assistant 3 (Pre-Employment Investigations Assoc

Human Resources Assistant 3 (Pre-Employment Investigations Associate)

Location: Irving, TX

Job ID#: 226567

Work Schedule Requirements:

Hybrid position that requires working in-office two days a week on Tuesday and Wednesday at the Irving, TX site. Must be able to adhere to an assigned work schedule and work a variety of shifts to support business needs across multiple time zones.

Position Overview

PDS Defense, Inc. is seeking a Human Resources Assistant 3 (Pre-Employment Investigations Associate) to support our onboarding and pre-employment investigation processes. This role is responsible for ensuring a seamless, customer-focused experience for new hires while coordinating with recruiters, hiring managers, security teams, and external vendors throughout the pre-employment process.

The ideal candidate will have strong customer service skills, excellent attention to detail, computer literacy, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities

• Serve as the primary point of contact for candidates throughout the pre-employment investigation process.
• Engage with pre-hires to provide status updates, gather required information, and facilitate onboarding activities.
• Coordinate with Recruiting, Security, and other internal stakeholders to ensure candidates are cleared to start in compliance with company policies and government regulations.
• Initiate and track pre-employment investigations, including background checks and drug screenings.
• Troubleshoot and resolve issues that arise during the onboarding and screening process.
• Administer tasks within Workday, ServiceNow, and other onboarding systems while maintaining accurate documentation.
• Respond to inquiries from internal and external stakeholders via phone, email, and text.
• Maintain detailed records and documentation using Microsoft Office and company systems.
• Participate in continuous improvement initiatives to enhance efficiency and the candidate experience.

Required Qualifications

• Bachelor's degree with 2 years of related experience, OR High School Diploma/GED with 6 years of related experience.
• Previous Human Resources experience, particularly in pre-employment investigations, onboarding, or related HR functions.
• Strong customer service and problem-solving abilities.
• Proficiency with Microsoft 365, Microsoft Teams, and other business applications.
• Computer literacy and comfort learning new technologies.
• Reliable broadband internet access for remote work.
• Excellent verbal and written communication skills.
• Strong reading comprehension, listening, and organizational skills.
• Ability to manage multiple priorities independently with minimal supervision.

Preferred Qualifications

• Experience in onboarding, staffing, recruiting, and pre-employment investigations.
• Previous experience in an HR Service Center environment.
• Demonstrated excellence in time management and organization.
• Professional phone presence and exceptional customer support skills.
• Experience using:
  • Workday
  • ServiceNow
  • Amazon Connect

Ideal Candidate Profile

The successful candidate will be:

• Highly motivated, self-directed, and passionate about helping people.
• Detail-oriented with strong analytical and troubleshooting skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Able to exercise sound judgment and maintain confidentiality.
• Capable of supporting business needs across multiple time zones and adhering to assigned work schedules.

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance