IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Duties

• Analyzes and resolves problems within the scope of activity operations, referring those requiring specialized expertise to the appropriate technical expert.
• Coordinates, executes, implements, and maintains the installation and operation of customer application systems.
• Provides advice and assistance to customers and troubleshoots the most complex problems while minimizing interruptions to customers' ability to carry out critical business activities.
• Develops and manages customer performance requirements, support policies, and procedures.
• Leads rapid-response teams addressing customer service problems resulting from catastrophic events, such as virus infections or widespread power outages.
• Serves on the application implementation team to ensure customer service requirements are addressed.

Requirements

Conditions of employment

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
• Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements:

• Attention to Detail- Experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
• Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.
• Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.
• Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.

Qualifying Experience:

To qualify at the GG-12 grade level, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Experience supporting the warfighter throughout the project life cycle; guiding clients through the introduction of new products and service delivery; and translating technical solutions into strategic project designs that meet organizational goals in a fast-paced customer service environment.

Applicants must also possess qualifying experience in at least one of the following areas:

SharePoint Dashboards: Experience building, designing, and maintaining Microsoft SharePoint dashboards; or

Cost Estimation: Experience estimating project and life-cycle costs based on identified customer requirements and associated technical-solution cost elements.

Qualifying experience must also demonstrate attention to detail, customer service, oral communication, and problem solving, as described in the vacancy announcement.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Standard SF-50 Submission Requirement:
Current DoD employees must submit your most recent non-award SF-50 (Notification of Personnel Action) to verify your eligibility.
Your submitted SF-50 must clearly show:

• Your current/highest grade and step held (Block 18 & 20)
• Your tenure code (Block 24)
• Your position classification/pay plan (Block 17)
• Your type of service (competitive or excepted) (Block 34)

Do not submit an award SF-50 (e.g., Block 8 contiguous with code 840, 849, or cash awards), as these do not document tenure, position change, or highest grade held. Failure to submit a qualifying SF-50 will result in your application being marked as ineligible due to incomplete documentation.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

**Combination of education and experience is not applicable for this position.**

GG-12 Pay ranges per locality:

• Arlington, VA/Crystal City, VA $102,415 to $133,142
• Chambersburg, PA $102,415 to $133,142
• Columbus, OH $93,400 to $121,422
• Denver, CO $99,800 to $129,742
• Fort Meade, MD $102,415 to $133,142
• Hill AFB, UT $89,508 to $116,362
• Mechanicsburg, PA $91,320 to $118,718
• Montgomery, AL $89,508 to $116,362
• Ogden, UT $89,508 to $116,362
• Oklahoma City, OK $89,508 to $116,362
• San Antonio, TX $90,823 to $118,072

Education

There is no substitution of education for specialized experience at the GG-12 grade level.

Additional information

• This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
• If you are a current Federal Career/Career-Conditional (Competitive Service) employee, you will be placed on an Excepted Service appointment.
• This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
• A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
• Telework availability will be based upon the mission requirements and supervisory determination.
• We may use this announcement to fill additional vacancies within 90 days of the closing date.
• Moving costs MAY be paid.
• The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click .
• Recruitment, relocation, or retention incentives MAY be authorized.
• This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
• The incumbent may be subject to recall during off-duty hours, including weekends and holidays, as required by mission needs and management direction.
• This position is not open to retired federal employees interested in employment as a reemployed annuitant. Under the provisions of 5 U.S.C. 8344 and 8468, a dual compensation (salary offset) waiver is NOT authorized for this position. Therefore, individuals receiving a federal civil service retirement annuity are not eligible for consideration under this vacancy.
• Veterans' preference is not applicable to this recruitment because the area of consideration is limited to current Department of Defense employees and eligible DoD Priority Placement Program registrants.
• Priority Placement Program requirements will be administered in accordance with applicable DoD procedures.
• For more information on the Cyber Excepted Service Personnel System, click .
• For more information regarding qualifications requirements, click .
• All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.