AWS Connect Engineer

Our client, a leading Consulting company, is in need of an AWS Connect Engineer for an initial 12 month fully remote contract. The AWS Connect Engineer will be responsible supporting the ongoing operation, maintanance and optimization of the customers AWS cloud infrastructure, with a focus on integrating Salesforce Service Cloud Voice (SCV) into Amazon Connect (SCC-AC) within a managed operations environment.

Required Skills:

• 7 + years of experience supporting the implementation, troubleshooting, configuration of AWS Connect (contact flows, routing profiles, queues, Lambda Integrations, reporting, etc.)
• Prior experience integrating Salesforce Service Cloud Voice with Amazon Connect (SCC-AC) to unite voice, chat and digital channels.
• Broad knowledge of the AWS ecosystem supporting connect deployments (Lambda, DynamoDB, EventBridge, S3, CloudWatch, IAM).
• Salesforce Administration background as it pertains to Contact Center Voice (agent console, omni-channel supervisor tools, call transcripts / recordings).

Preferred or Nice to Have Skills:

• Some level of AWS certification and / or Salesforce certification.

ClearBridge Technology Group is an Equal Opportunity Employer.
We offer excellent benefits and compensation packages.
The expected hourly rate range for this role is $51 - 74/ hr.
The posted range is an estimate. The actual compensation offer will be based on the candidate's experience, skills, qualifications and will be in line with internal equity.