OCONUS Configuration/Change Manager (location is Camp Humphreys,

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Key Responsibilities: Work location is Camp Humphreys, Korea.

• Responsible for tracking, logging, categorizing, and maintaining all changes made to network baselines.
• Works with Government and contractor staff in the development and enhancement of Change and Configuration Management (CCM) tools.
• Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices.
• Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data.
• Oversee the Change Management process, including change request evaluation, impact analysis, approval coordination, implementation tracking, and post-implementation review.
• Collaborate with technical and program teams to ensure that all configuration changes are logged, approved, tested, and communicated appropriately.
• Support audits and assessments by providing documentation and records related to configuration and change control.
• Provide regular reporting and metrics on configuration and change activities to stakeholders.
• Ensure traceability and version control of system and service baselines.
• Interface with quality assurance, cybersecurity, and operations teams to ensure change impacts are assessed and mitigated.

Qualifications

Shall possess:

1) Five (5) or more years of experience in the field or related area
2) Certifications: CompTIA A+, ITIL V3 Certification
3) SECRET Clearance

Preferred Qualifications:

• Experience supporting Department of Defense (DoD) or federal government IT contracts.
• Experience with automated CM tools and version control systems (e.g., Git, Ansible, Puppet).
• Knowledge of cybersecurity frameworks and how configuration management supports secure operations.

Work Environment:

• Primarily on-site in a secure facility, may require on-call availability and after-hours work during outages or upgrades.
• Occasional travel to support project reviews or site inspections.
• Must be capable of working in a structured, process-driven environment and managing multiple configuration threads simultaneously.

• Must be able to work in a high-security environment and comply with all relevant security protocols.