Job Requirements
Suffolk, VA
Secret Polygraph not specified
Early Career (2+ yrs experience)
Salary not specified
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Job Description
Key Responsibilities:
• Responsible for providing highly technical Tier 1 expertise in Joint Staff enterprise training and exercise support systems.
• Provides help desk support on IT Hardware and Software Systems and Applications.
• Accurately records and tracks calls using JIRA help desk software.
• Maintain JIRA ticket accuracy, status, and reports
• Collaborate with Tier II/III to escalate and remediate issues, and document resolutions
• Remain calm, proficient, and polite at all times
• Coordinate logistics and responses in support of events, exercises, games, and other high profile events.
Position Requirements:
Three plus (3+) years of recent experience with:
• Call management, client relations, technical assistance, and user support for Microsoft and Red Hat environments.
• Maintaining timely responses to remediate issues and accuracy record status and resolutions in ticketing system
• Keep end users apprised of status and remediation progress
• Escalate tickets and work with Tier II/III to promptly resolve issues
• Respectfully work with officers, seniors and dignitaries to resolve issues and coordinate support activities
• Microsoft Office, Word, Excel, Power Points, and Visio.
• Current DoDD-8140/8570 certification (Required) One of the following:
o CompTIA Security+ CE
o GIAC Security Essentials Certification (GSEC)
o Security Certified Network Professional (SCNP)Full-Time
o System Security Certified Practitioner (SSCP)
o RHCSA Red Hat Certified System Administrator
o RHCDS Red Hat Certified Data Center Specialist
Preferred Requirements:
• Top Secret or Top Secret/SCI clearance.
• Experience working with the Joint Staff (JS) and/or COCOMs.
• Responsible for providing highly technical Tier 1 expertise in Joint Staff enterprise training and exercise support systems.
• Provides help desk support on IT Hardware and Software Systems and Applications.
• Accurately records and tracks calls using JIRA help desk software.
• Maintain JIRA ticket accuracy, status, and reports
• Collaborate with Tier II/III to escalate and remediate issues, and document resolutions
• Remain calm, proficient, and polite at all times
• Coordinate logistics and responses in support of events, exercises, games, and other high profile events.
Position Requirements:
Three plus (3+) years of recent experience with:
• Call management, client relations, technical assistance, and user support for Microsoft and Red Hat environments.
• Maintaining timely responses to remediate issues and accuracy record status and resolutions in ticketing system
• Keep end users apprised of status and remediation progress
• Escalate tickets and work with Tier II/III to promptly resolve issues
• Respectfully work with officers, seniors and dignitaries to resolve issues and coordinate support activities
• Microsoft Office, Word, Excel, Power Points, and Visio.
• Current DoDD-8140/8570 certification (Required) One of the following:
o CompTIA Security+ CE
o GIAC Security Essentials Certification (GSEC)
o Security Certified Network Professional (SCNP)Full-Time
o System Security Certified Practitioner (SSCP)
o RHCSA Red Hat Certified System Administrator
o RHCDS Red Hat Certified Data Center Specialist
Preferred Requirements:
• Top Secret or Top Secret/SCI clearance.
• Experience working with the Joint Staff (JS) and/or COCOMs.
group id: 91132646
