PC Support Technician

PC Support Technician

Position Overview Type: Full-Time

Location: Huntsville, AL

Travel: None expected

Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one.

Work Authorization: U.S. Citizenship required

Summary/Objective

Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.

Essential Functions

• Assists in ensuring availability, accessibility, and usability of Information Technology (IT) hardware and software for IT enterprise
• Responds to PC users' requests for assistance - primarily by telephone and e-mail messages - with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, resolve or escalate to higher-level for resolution
• Installs software on personal computers (PCs)
• Performs routine maintenance of PC hardware and software
• Prepares new PCs for use, and previously used PCs for reuse
• Administers PC users' IT, including ensuring compliance with security requirements

Required Qualifications

• Minimum of a high school diploma or GED
• Experience with computer components, Windows operating systems, and software
• Ability to troubleshoot IT problems and apply known solution
• Minimum of IAT-1 certification (A+, Network+, or SSCP) or higher
• U.S. Citizenship required
• Ability to obtain an interim DoD Secret Clearance prior to start date and maintain clearance throughout employment

Preferred Qualifications

• Minimum of interim DoD Secret Clearance
• Active Security+ CE Certification or higher
• Prior work experience with Army Help Desk
• Excellent customer service skills.
• Other relevant technical certifications outside those required.

What We Offer:

• 401(k) Matching
• Company Events
• Dental Insurance
• Employee Recognition Programs
• Health Insurance
• Life Insurance
• Paid Time Off
• Parental Leave
• Performance Incentives
• Student Loan Repayment
• Tuition Reimbursement
• Vision Insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.