Video Field Support Specialist

Description

The Video Field Support Specialist provides hands-on technical support for video teleconferencing systems, end-user devices, and related field equipment in a secure customer environment. This role installs, configures, maintains, repairs, and troubleshoots hardware, software, integrated systems, and subsystems at customer or field locations. The position requires strong technical troubleshooting skills, customer-focused support, and the ability to work independently while maintaining reliable service for mission users.

Key Responsibilities

• Install, operate, maintain, repair, and modify end-user devices, including computers, thin clients, network interface cards, phones, monitors, printers, pagers, radios, and related equipment.
• Provide maintenance and technical support for devices, integrated systems, and subsystems at customer and field locations.
• Install, configure, and support software required for end-user and field equipment operations.
• Troubleshoot and resolve technical issues involving end-user hardware, software, video teleconferencing systems, and related support equipment.
• Read and interpret technical manuals, schematics, and documentation to support installation, repair, and troubleshooting activities.
• Support end users remotely and in the field with clear, professional communication.
• Coordinate priorities effectively and complete assigned technical work with minimal supervision.
• Deliver responsive customer support and help ensure customer satisfaction.