Network Engineer III

Position Description & Qualifications

Looking for a Network Engineer opportunity at a place you can make an impact every day? Discover this great opportunity working remotely for our Virgina location. Bring your expertise and collaborative skills to make an impact towards Healthcare eligibility support on a IT Operations, Network and Security team.

Serco supports the US Department of Health and Human Services CMS contract providing eligibility support for the Center for Medicare and Medicaid services. Our team develops, maintains and manages the infrastructure that is the backbone of this key piece of the CMS contract

You will be part of a team of network and security engineers that works closely with the customer and other Serco teams to deliver outstanding performance within the program. The team has been recognized by CMS and the industry for their outstanding contributions to the contract and program.

In this role you will:

• Design, implement, and optimize networking while ensuring secure and efficient network connectivity.
• Configure and manage a hybrid cloud network infrastructure
• Collaborate with cross-functional teams to design and implement highly available and scalable network architectures that meet the performance and reliability requirements of our cloud-based applications and services.
• Utilize advanced networking monitoring and troubleshooting tools to proactively identify and resolve network performance issues and security incidents.
• Adhere to networking best practices, participate in security remediation, and perform system hardening and compliance.
• Knowledge of Palo Alto firewalls and firewall management Panorama policies, routes and configuration, and Cisco route/switch including ACL management.
• Work closely with DevOps and development teams to automate network infrastructure provisioning and configuration
• Evaluate and recommend new AWS networking services, features, and best practices to improve the performance, security, and cost-effectiveness of our cloud infrastructure.
• Document network designs, configurations, and operational procedures, and provide training and guidance to team members to ensure knowledge sharing and continuous improvement.
• Participate in on-call rotation to provide support for network-related incidents and perform after hours upgrades and changes as needed.

Qualifications:

• U.S. work authorization
• Bachelor's degree in any field
  • Willing to accept 4 years of relevant work experience in lieu of a degree
• 5-7 years of relevant work experience; will need 9-11 years of relevant work experience without a bachelor's degree
• Experience with advanced networking concepts including but not limited to BGP, DHCP, VPN, and ACLs
• Ability to work with network vendors and ISPs to setup and troubleshoot issues
• Understanding of virtual and physical Palo Alto Firewall and Panorama configuration, upgrades, and policy management
• Experience with Cisco switch configuration, updates, and ACL management
• Knowledge of networking monitoring and troubleshooting tools such as Splunk and SolarWinds NetFlow
• Willingness to learn Infrastructure as Code (IaC) tools such as Terraform or CloudFormation for automating network infrastructure provisioning and configuration.
• Ability and willingness to learn AWS networking such as VPC, Elastic Load Balances, Security Groups, internet gateways, and routing tables
• Knowledge and participation in security remediation and network equipment hardening
• Working knowledge of VPN configuration and operation
• Ability to create and present network diagrams and topology
• Ability to develop network diagrams and topology, Standard Operation procedures, run books, and deployment and change documentation
• Knowledge of SAFE Agile process.
• Ability to obtain and/or maintain a public trust

Additional desired experience and skills:

• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex network issues and implement effective solutions.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Has worked with AWS networking best practices for federal environments
• Knowledge of AWS networking configuration and management
• Knowledge of application API connects within AWS
• Knowledge of security tools such as Zscaler and F5
• Knowledge of SAFE Agile and DevOps practices and tools, such as CI/CD pipelines is a plus.

If you are interested in supporting and working with CMS eligibility support and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .