Job Requirements
San Angelo, TX
Top Secret Polygraph Unspecified
Mid Level Career (5+ yrs experience)
$80,000 - $90,000
Job Description
Responsibilities:
- Coordinate with the Configuration/Change Management team to ensure asset records align with approved configurations, avoid redundant work, maintain data integrity and prevent data compromise.
- Coordinate with IT Property Custodians (ITPCs), the Logistics Specialist, and Unit Software License Managers (USLMs) to resolve data discrepancies and verify asset records.
- Monitor and track compliance with asset lifecycle management policies, track software certifications, and prepare Certificate to Field (CTF) submissions.
- Maintain accurate hardware and software asset records within the organization’s ServiceNow platform and comply with DoD/Air Force policies.
- Ensure all hardware and software asset records and relevant information are updated and complete.
- Conduct regular compliance reviews to maintain audit readiness and prevent data discrepancies.
- Implement data integrity controls to ensure accuracy and completeness of asset records.
- Ensure backup data for all HAM and SAM records to prevent data loss.
- Track hardware and software lifecycle milestones to ensure timely renewals, replacements, and compliance updates.
- All modifications, updates, and additions to HAM and SAM records shall be coordinated exclusively with the Configuration/Change Management team to ensure data integrity and compliance. The Subcontractor shall not implement changes based on requests from other personnel, unless those changes have been formally reviewed and approved through the established Change Management process.
- Work alongside the Configuration/Change Management team to ensure data accuracy and policy alignment.
- Coordinate with ITPCs, Logistics, USLMs, and other key stakeholders to validate data accuracy. This includes, but is not limited to, missing location information, warranty details, device names, subscription start and end dates, software entitlement allocations, and other relevant data points. All data changes shall be reviewed and approved by the Configuration/Change Management team.
- Provide regular reports on compliance risks, discrepancies, and certification renewals.
- Review and verify compliance audits to ensure the accuracy and integrity of asset records in ServiceNow HAM and SAM, as these records should be the most reliable source, with no assets added without proper approval. Compliance audits shall be performed by comparing asset records with the following sources:
- Hardware inventory reports from ITPC and software inventory reports from USLM.
- Automated scanning tools (e.g., PDQ Inventory, ACAS scans).
- Asset records in ServiceNow ITAM.
Identify and address discrepancies by verifying whether any hardware or software assets detected in inventory reports or scanning tools are missing from ServiceNow HAM and SAM. Any asset without an approval record in ServiceNow is considered unauthorized and must be reported and resolved in coordination with the Configuration/Change Management team to ensure proper documentation and compliance. Ensure asset records align with current room diagrams stored in the centralized repository.
Utilize the organization’s ServiceNow platform to track and manage software entitlements, ensuring all records are complete and accurate.
Verify and maintain key fields in the ServiceNow SAM database. This requires meticulous data verification and attention to detail to prevent inconsistencies. Key fields include but are not limited to:- Purchase rights
- User/device allocations
- Software version details
- Subscription starts and end dates (to track upcoming renewals and prevent compliance gaps).
Ensure licenses are correctly allocated, tracked, and renewed before expiration, proactively identifying renewals to avoid disruptions.
Support audits by maintaining up-to-date software records, ensuring all entitlements are properly documented and compliant.
Monitor and verify software certification compliance, ensuring all software has valid DoD certifications (e.g., CTF, NGA Swap Memo, DADMS, ATO).
Track certification expiration dates and update records in ServiceNow when a valid certification is renewed or updated.
Identify and document software that lacks an existing DoD Software Certification but is required for mission needs.
Prepare and submit Certificate to Field (CTF) request packages in coordination with the network’s Information System Security Office (ISSO) for uncertified software, ensuring all required documentation is properly completed.
Provide regular software certification status reports to the Configuration/Change Management team to ensure compliance tracking and visibility.
Maintain an accurate and standardized model catalog for hardware and software assets within the organization’s ServiceNow instance.
Manage ServiceNow’s Hardware Model Normalization to standardize model records, ensure consistency, and remove duplicate entries.
Add new hardware models and software products to the modes table as they become available for procurement or upgrade.
Ensure consistent naming conventions for all assets display names to prevent discrepancies in reporting and tracking.
group id: 91085617
