Job Requirements
Remote San Angelo, TX
Top Secret Polygraph Unspecified
Mid Level Career (5+ yrs experience)
$50,000 - $60,000
Job Description
Responsibilities:
Qualifications
Required:
Clearance:
Travel:
Potential for Telework:
- Serve as a focal point for intelligence training applications or systems;
- Respond to user requests for assistance; and Provide support to customers regarding hardware and software malfunctions.
- Identify and resolve common problems, questions, or situations and provide support in a manner that minimizes interruptions to the customer’s ability to carry out the training mission.
- Provide training to instructors and other FSAs on intelligence applications, specialized computer software, and operating systems.
- From time-to-time support, coordinate, and install software applications and hardware peripherals on Windows, Unix, and Linux platforms.
- Develop and maintain system administration standard operating procedures, technical guides, and instructions. Support the use of computer-based training products (i.e. computer-assisted instruction (CAI), interactive courseware (ICW), interactive multimedia instruction (IMI), and learning management systems (LMS), to maximize resources and return on investment (ROI).
- Maintain consolidated IMI project effort tracking spreadsheet to sync training requirements with outside development efforts and deliver/maintain all updates and new courseware created.
- Provide operational support services including, but not limited to, systems administration, support of both legacy and new applications and systems in accordance with AFI 33-115, Network Operations, and DoDM 8140.03 Cyberspace Workforce Qualification and Management Program.
Install, support, and maintain intelligence training applications and systems; software is provided by applicable Program Management Office (PMO); updates/patches are provided via website for download or mailed on disk, where appropriate.
Additionally, will be appointed as Cyber Security Liaisons (CSL, formerly IAO), to submit tickets in IAO Express and Remedy for EITaaS ServiceNow, NIPRNet, SIPRNet and other training networks to resolve and/or respond to computer issues, security group requests, distro lists including but not limited to.
Will be required to track submitted tickets and provide status updates when requested.
Oversee account management and email account support for the training networks and LMS; modify user account access (security groups, permissions, IMI access, etc.) after user accounts have been created.
Provide primary support for Tools/Systems of Record to include but not limited to: Joint Mission Planning System (JMPS)/Geospatial Product Library (GPL), ArcGIS, Digital Mapping Applications, Electronic Light Table (ELT), and/or current mission planning software applications/upgrades.
Be the subject matter expert on these intelligence applications and provide daily classroom support to instructors and students.
Troubleshoot application/system errors and provide fixed action as required.
Provide system administration, hardware and software support, life cycle support, and maintenance on GCCS-I3 server suite and client machines to include, but not limited to assistance, as required, to support targeting application and software functions with the JTT-CP Joint Targeting Toolkit Capabilities Package MIDB / Machine Assisted Rapid-repository System (MARS), or equivalent and/or current systems, revisions, or upgrades.
Provide primary management for LMS and IMI delivery systems and applications; provide training and troubleshooting support to instructor cadre and training development
element; maintain LMS webserver and IMI courseware received from 17 TRSS personnel; create LMS accounts and provide needed access permissions; ensure webserver administrators update/patch webserver; and oversee all LMS duties and ensure system uptime.
Build, test, capture, and deploy system baselines and images, to include, within a Virtual Desktop Infrastructure (VDI) environment, including the Targeting Application Workstation (TAW) spiral load received from the PMO.
Manage a VMware vSphere Infrastructure and Desktop/End-user computing environment running the Tools/Systems of Record. Deploy VMware vSphere, VMware Horizon, VMware Dynamic Environment Manager, and NetApp storage, as required.
Set up, configure and maintain the following components: Dell VxRail Manager Suite, vCenter, vSphere Hypervisor (ESXi), Horizon View, Virtual Desktop Provisioning (Full clone or Instant Clones) – Persistent and Non-persistent desktops, NetApp OnTap in cluster mode, virtual machine templates, TITAN, MS Windows system imaging, user profiles, and current equivalents.
Manage backup and restore functionality on all intelligence training applications and systems; administer a storage array appliance to ensure data integrity and availability; provide SME guidance to designated individuals for squadron specific functions; provide assistance setting up and running virtual events (for example: commander calls, all calls, etc.) using Zoom.Gov, Facebook Live, and/or any other platform designated by the customer.
Qualifications
Required:
- Knowledge of Enterprise IT architecture
- Ability to accurately define incidents, problems, and events in trouble ticketing system
- Knowledge of IT security principles and methods
- Skills in configuring and utilizing software-based tools
- Skills in diagnosing connectivity problems
- Monitoring and optimizing system/server performance
- Knowledge of measures or indicators of system performance and availability
- Knowledge of operating system command line tools
- Skill in troubleshooting system components
- Skill in operating systems administration
- Bachelor’s degree desired
- 5-7 years’ Experience
- Sec+ Certification
Clearance:
- Active DoD Top Secret
Travel:
- Minimal, less than 10%
Potential for Telework:
- Based on customer needs
group id: 91085617
