Refugee Programs Case Files Analyst

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We've been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.

Position Summary

Credence is seeking a Refugee Programs Case Files Analyst to support records management, document review, case file analysis, and information request activities for mission-critical programs. This role is responsible for analyzing case files, managing documentation processes, tracking requests, coordinating records collection, and ensuring the timely and accurate delivery of information and records.

The successful candidate will work closely with program staff, legal teams, leadership, and external stakeholders to support records management activities, document requests, case file reviews, and related compliance initiatives. The position requires strong analytical skills, exceptional attention to detail, and the ability to manage sensitive information in a fast-paced environment.

Responsibilities include, but are not limited to the duties listed below:

• Review, analyze, and manage case files and supporting documentation to ensure accuracy and completeness.
• Track, process, and respond to document and information requests in accordance with established procedures.
• Collect, organize, review, and maintain case records and supporting documentation.
• Analyze requests and identify responsive records and case materials.
• Coordinate with stakeholders to obtain, review, and compile required records and information.
• Prepare case summaries, reports, correspondence, and documentation related to records and information requests.
• Conduct qualitative and quantitative analysis of case information and program records.
• Support records management, litigation support, and document production activities.
• Perform quality assurance reviews to ensure documentation accuracy, consistency, and completeness.
• Maintain accurate tracking systems and reporting for case-related activities and requests.
• Safeguard sensitive and confidential information in accordance with applicable policies and procedures.
• Collaborate with internal and external stakeholders to support timely resolution of case file and records management activities.

Requirements

• Bachelor's degree in Criminal Justice, Legal Studies, Public Administration, Public Policy, Information Management, Records Management, Social Work, Business Administration, or a related field.
• Minimum of two (2) years of relevant professional experience supporting records management, document review, case management, compliance, legal support, information requests, or related functions.
• Experience reviewing, analyzing, and managing case files, records, and supporting documentation.
• Experience processing document requests, records requests, or information requests.
• Experience coordinating with stakeholders to collect, review, organize, and maintain records.
• Ability to analyze complex information and identify relevant documentation and records.
• Strong analytical, critical-thinking, and problem-solving skills.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent written, verbal, and interpersonal communication skills.
• Experience preparing reports, summaries, correspondence, and documentation.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to manage sensitive and confidential information with discretion.
• Ability to work independently and collaboratively within a team-oriented environment.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources