Network Engineer 102397

Network Engineer 
Location: Eagan, MN 
Required Clearance: Public Trust 

Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.  

Job Description:

We are seeking a Network Engineer to support our client's LAN and Wi-Fi infrastructure. This individual will work independently diagnosing and resolving complex network issues while contributing to documentation, standards, and team development. 

Job Responsibilities:

• Independently diagnose and resolve complex network incidents impacting performance, stability, or security.
• Perform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices.
• Analyze packet captures, logs, and telemetry data to identify and document root causes.
• Manage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitter.
• Support high-availability environments, including failover, redundancy, and disaster recovery planning.
• Develop and maintain network documentation, standards, and runbooks.
• Perform root-cause analysis and produce technical reports on major incidents.
• Test and validate new network technologies and configurations prior to production rollout.
• Resolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future reference.
• Provide mentorship and technical guidance to Tier 1 and other staff.
• Manage multiple concurrent tasks, prioritize workload effectively, and meet deadlines. 

Required Skills:

• A minimum of 3-7 years’ relevant experience.
• Minimum 3 years of hands-on network support experience in a LAN/Wi-Fi environment.
• Proven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet.
• Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
• Strong troubleshooting and analytical skills across OSI Layers 1–7.
• Understanding of LAN security standards and best practices.
• Experience with ServiceNow or comparable ticketing systems.
• Must be eligible for a Position of Public Trust: U.S. citizenship or permanent residency, 5 years of U.S. residency, and no more than 6 months of international travel in the past 5 years (excluding U.S.-based work or Military Service travel).  

Desired Skills:

• Familiarity with network monitoring and telemetry tools.
• An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
• Cisco CCNA, CCNP, or other applicable networking Certifications.  

Education Requirements:

• Bachelor's degree and a minimum of 3 years of IT/networking experience; additional experience may be substituted in lieu of a degree.
• A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required. If the individual’s degree is not in the applicable field then four additional years of related experience is required.