Visitor Control Center Specialist

Summary

Chenega is seeking a customer-focused and detail-oriented Visitor Control Center (VCC) Specialist to support access control and visitor management operations at the Russell Knox Building in Quantico, Virginia.

In this role, you will serve as a key point of contact for employees, contractors, and visitors, ensuring secure and efficient access to the facility. The VCC Specialist is responsible for credential management, visitor processing, identity verification, and maintaining accurate access records while providing exceptional customer service in a high-security environment.

This position is ideal for individuals who enjoy working with people, have strong organizational skills, and thrive in a role where security, accuracy, and professionalism are essential.

Responsibilities

• Process and credential employees, contractors, visitors, and other authorized personnel seeking access to the facility.
• Verify visitor information and ensure all access requests comply with established security procedures and facility requirements.
• Issue, maintain, recover, and inventory identification badges, access credentials, visitor passes, parking permits, and other controlled items.
• Operate access control and security management systems to create, update, modify, and deactivate credentials.
• Enroll and remove personnel from facility access databases and credentialing systems, including capturing photographs, fingerprints, and other required identifying information.
• Maintain accurate records related to visitor access, badge issuance, credential inventories, and access authorization requests.
• Conduct routine audits and inventories of badges and credentials to ensure proper accountability.
• Investigate and document lost, stolen, or unreturned credentials and coordinate appropriate notifications and corrective actions.
• Assist visitors by providing directions, answering questions, and coordinating with government personnel and visitor sponsors.
• Support security personnel by verifying access levels and resolving credential-related issues.
• Prepare reports and maintain documentation in accordance with facility requirements.
• Protect sensitive personal information and maintain strict confidentiality.
• Deliver exceptional customer service while ensuring compliance with all security protocols.
• Other duties as assigned

Qualifications

Minimum Qualifications:

• Active TS/SCI Security Clearance
• Minimum of one (1) year of experience in security, access control, visitor management, customer service, administrative support, or a related field.
• High School Diploma or GED required.
• Strong attention to detail and ability to handle sensitive information with discretion.
• Ability to work effectively in a fast-paced and security-focused environment.
• Successfully pass background and drug screening

Preferred Qualifications:

• Experience working in a Visitor Control Center, Security Operations Center, access control office, or similar environment.
• Familiarity with DBIDS, access control systems, badging systems, or visitor management platforms.
• Experience supporting federal government or Department of Defense facilities.

Knowledge, Skills and Abilities:

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to maintain professionalism while interacting with visitors, employees, contractors, and government personnel.
• Strong organizational and recordkeeping skills with a high level of accuracy.
• Ability to manage multiple priorities and adapt to changing operational requirements.
• Experience using Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to learn and operate credentialing, badging, and access control systems.
• Sound judgment and commitment to safeguarding sensitive information.

Estimated Salary/Wage

USD $31.91/Hr.