Job Requirements
Naval Base Ventura County, CA
Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$83,000 - $87,000
Job Description
We are seeking an experienced Senior IT Support Specialist to provide hands-on technical support in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware and software issues, supporting end users, managing user accounts, and maintaining IT equipment and peripherals. The ideal candidate is a self-starter who can work independently, communicate effectively with users at all levels, and deliver exceptional customer service.
Required Qualifications
Active Secret Clearance
Security+ Certification (current and in good standing)
5+ years of IT support, desktop support, or help desk experience
Experience supporting Windows desktop environments
Strong troubleshooting and problem-solving skills
Experience with Active Directory account management
Excellent written and verbal communication skills
Ability to work independently while supporting high-profile users
Responsibilities
Provide Tier II desktop and technical support for end users
Troubleshoot and resolve hardware, software, printer, and peripheral issues
Install, configure, and maintain desktop computers, laptops, and related equipment
Create, modify, and manage user accounts within Active Directory
Document issues, resolutions, and support activities within a ticketing system
Support IT peripherals including workstations, printers, scanners, and mobile devices
Escalate complex technical issues when necessary
Deliver professional customer service while supporting a diverse user community
Collaborate with team members to resolve incidents and improve support processes
Ensure compliance with security and operational standards
Preferred Qualifications
Previous experience supporting a large enterprise environment
Familiarity with DoD or government IT environments
Experience with ServiceNow or other ticket management platforms
Strong customer-facing support experience
Ability to prioritize multiple support requests in a dynamic environment
What You'll Bring
A customer-first mindset
Strong technical troubleshooting abilities
The ability to thrive in a collaborative team environment
Professionalism when interacting with users at all organizational levels
A proactive approach to identifying and resolving technical issues
Work Environment
This position operates in a highly collaborative support environment where team members work closely together to solve technical challenges and deliver exceptional service. Successful candidates will have opportunities to expand their responsibilities and support users in increasingly autonomous roles as they gain experience.
Required Qualifications
Active Secret Clearance
Security+ Certification (current and in good standing)
5+ years of IT support, desktop support, or help desk experience
Experience supporting Windows desktop environments
Strong troubleshooting and problem-solving skills
Experience with Active Directory account management
Excellent written and verbal communication skills
Ability to work independently while supporting high-profile users
Responsibilities
Provide Tier II desktop and technical support for end users
Troubleshoot and resolve hardware, software, printer, and peripheral issues
Install, configure, and maintain desktop computers, laptops, and related equipment
Create, modify, and manage user accounts within Active Directory
Document issues, resolutions, and support activities within a ticketing system
Support IT peripherals including workstations, printers, scanners, and mobile devices
Escalate complex technical issues when necessary
Deliver professional customer service while supporting a diverse user community
Collaborate with team members to resolve incidents and improve support processes
Ensure compliance with security and operational standards
Preferred Qualifications
Previous experience supporting a large enterprise environment
Familiarity with DoD or government IT environments
Experience with ServiceNow or other ticket management platforms
Strong customer-facing support experience
Ability to prioritize multiple support requests in a dynamic environment
What You'll Bring
A customer-first mindset
Strong technical troubleshooting abilities
The ability to thrive in a collaborative team environment
Professionalism when interacting with users at all organizational levels
A proactive approach to identifying and resolving technical issues
Work Environment
This position operates in a highly collaborative support environment where team members work closely together to solve technical challenges and deliver exceptional service. Successful candidates will have opportunities to expand their responsibilities and support users in increasingly autonomous roles as they gain experience.
group id: 10105424
