Job Requirements
Pullman, WA
Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$72,000
Job Description
Site Support Engineer: ReliaSource is seeking Site Support Engineers to provide hands-on IT support at TSA airports and other designated facilities. Engineers troubleshoot and resolve technical incidents, maintain IT equipment, support technology deployments, and perform scheduled and on-demand field services. Depending on the assignment, Engineers may provide dedicated on-site support, recurring regional coverage, or part-time/on-call services across multiple TSA locations:
Diagnose Provide deskside support for TSA users, including troubleshooting computers, peripherals, mobile devices, connectivity, and related IT equipment.
Install, configure, repair, replace, and maintain enterprise IT hardware.
Perform Layer 1 network support, cabling, rack-and-stack activities, and other authorized IT touch labor.
• Execute preventive maintenance, equipment refreshes, asset inventories, and installation, move, add, and change (IMAC) activities.
• Respond to assigned incidents, service requests, and field dispatches within applicable service requirements.
• Coordinate with TSA personnel, the FOCUS Single Point of Contact (SPOC), regional management, and remote engineering teams.
• Document technical activities, equipment changes, and resolutions in TSA's designated IT service management system.
• Travel among assigned TSA locations and provide regional backup coverage when required.
Qualifications:
• Experience providing IT field support, desktop support, or comparable technical services.
• Working knowledge of Windows environments, computer hardware, peripherals, and basic networking.
• Ability to independently troubleshoot and resolve common IT issues.
• Strong customer-service, communication, and documentation skills.
• Ability to work independently at customer locations and coordinate with remote support teams.
• Ability to obtain required TSA suitability and facility access credentials
• Federal IT support experience, airport environments, ServiceNow, and enterprise technology deployments.
Diagnose Provide deskside support for TSA users, including troubleshooting computers, peripherals, mobile devices, connectivity, and related IT equipment.
Install, configure, repair, replace, and maintain enterprise IT hardware.
Perform Layer 1 network support, cabling, rack-and-stack activities, and other authorized IT touch labor.
• Execute preventive maintenance, equipment refreshes, asset inventories, and installation, move, add, and change (IMAC) activities.
• Respond to assigned incidents, service requests, and field dispatches within applicable service requirements.
• Coordinate with TSA personnel, the FOCUS Single Point of Contact (SPOC), regional management, and remote engineering teams.
• Document technical activities, equipment changes, and resolutions in TSA's designated IT service management system.
• Travel among assigned TSA locations and provide regional backup coverage when required.
Qualifications:
• Experience providing IT field support, desktop support, or comparable technical services.
• Working knowledge of Windows environments, computer hardware, peripherals, and basic networking.
• Ability to independently troubleshoot and resolve common IT issues.
• Strong customer-service, communication, and documentation skills.
• Ability to work independently at customer locations and coordinate with remote support teams.
• Ability to obtain required TSA suitability and facility access credentials
• Federal IT support experience, airport environments, ServiceNow, and enterprise technology deployments.
group id: 10329340