Job Requirements
Remote
Public Trust Polygraph not specified
Career Level not specified
Salary not specified
Join Premium to unlock estimated salaries 
Job Description
Job Title: Genesys Contact Center Engineer
Location: Remote
Clearance Required: US Citizen able to obtain Public Trust
Top Skills
Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience (Would need at least 10 years of experience without a degree).
6+ years of experience in senior platform engineering or application development, preferably in complex enterprise or government environments.
Hands-on experience with Genesys implementation, configuration, development, integration, testing, or operations.
Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes.
Principal responsibilities will include but are not limited to:
Design, configure, develop, integrate, test, document, and sustain Genesys capabilities using Genesys Cloud CX, Architect flows, queues, routing, telephony, IVR, APIs, integrations, workforce engagement, quality, analytics, and contact-center operations.
Configure contact-center flows, queues, routing, IVR, integrations, reporting, and omnichannel capabilities that support service delivery outcomes.
Translate business, mission, security, accessibility, and operational requirements into practical technical solutions.
Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities.
Develop reusable patterns, configuration standards, automation, documentation, and support procedures that reduce delivery and sustainment risk.
Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience.
Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams to align delivery with federal operating expectations.
Maintain clear technical documentation, design decisions, implementation notes, test evidence, and operational runbooks.
Education and Experience:
Required:
Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience.
6+ years of experience in senior platform engineering or application development, preferably in complex enterprise or government environments.
Hands-on experience with Genesys implementation, configuration, development, integration, testing, or operations.
Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes.
Desired:
Genesys Cloud CX certification, contact-center engineering certification, cloud certification, or comparable integration credential.
Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery.
Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations.
Required Skills and Competencies:
Strong hands-on knowledge of Genesys capabilities, implementation patterns, administration, development, integration, and lifecycle management.
Ability to design and implement secure, supportable, upgrade-aware solutions that avoid unnecessary customization and reduce technical debt.
Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination.
Ability to document technical designs, configuration decisions, operational procedures, test results, and risks in clear business and technical language.
Strong communication skills with the ability to work across government stakeholders, product owners, engineers, QA, cybersecurity, and operations teams.
Ability to obtain a Public Trust clearance.
Desired Skills and Competencies:
Experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation.
Knowledge of federal security and compliance concepts including NIST controls, FISMA, FedRAMP-authorized services, audit evidence, and least privilege.
Experience improving platform governance, reuse, documentation, observability, and operational readiness.
Familiarity with Microsoft 365, ServiceNow, Atlassian, Snowflake, data catalog, CRM, or enterprise integration ecosystems.
If interested, Please email at info@Nastechglobal.com/Murali@Nastechglobal.com or call at 202.828.3494
Location: Remote
Clearance Required: US Citizen able to obtain Public Trust
Top Skills
Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience (Would need at least 10 years of experience without a degree).
6+ years of experience in senior platform engineering or application development, preferably in complex enterprise or government environments.
Hands-on experience with Genesys implementation, configuration, development, integration, testing, or operations.
Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes.
Principal responsibilities will include but are not limited to:
Design, configure, develop, integrate, test, document, and sustain Genesys capabilities using Genesys Cloud CX, Architect flows, queues, routing, telephony, IVR, APIs, integrations, workforce engagement, quality, analytics, and contact-center operations.
Configure contact-center flows, queues, routing, IVR, integrations, reporting, and omnichannel capabilities that support service delivery outcomes.
Translate business, mission, security, accessibility, and operational requirements into practical technical solutions.
Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities.
Develop reusable patterns, configuration standards, automation, documentation, and support procedures that reduce delivery and sustainment risk.
Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience.
Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams to align delivery with federal operating expectations.
Maintain clear technical documentation, design decisions, implementation notes, test evidence, and operational runbooks.
Education and Experience:
Required:
Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience.
6+ years of experience in senior platform engineering or application development, preferably in complex enterprise or government environments.
Hands-on experience with Genesys implementation, configuration, development, integration, testing, or operations.
Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes.
Desired:
Genesys Cloud CX certification, contact-center engineering certification, cloud certification, or comparable integration credential.
Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery.
Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations.
Required Skills and Competencies:
Strong hands-on knowledge of Genesys capabilities, implementation patterns, administration, development, integration, and lifecycle management.
Ability to design and implement secure, supportable, upgrade-aware solutions that avoid unnecessary customization and reduce technical debt.
Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination.
Ability to document technical designs, configuration decisions, operational procedures, test results, and risks in clear business and technical language.
Strong communication skills with the ability to work across government stakeholders, product owners, engineers, QA, cybersecurity, and operations teams.
Ability to obtain a Public Trust clearance.
Desired Skills and Competencies:
Experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation.
Knowledge of federal security and compliance concepts including NIST controls, FISMA, FedRAMP-authorized services, audit evidence, and least privilege.
Experience improving platform governance, reuse, documentation, observability, and operational readiness.
Familiarity with Microsoft 365, ServiceNow, Atlassian, Snowflake, data catalog, CRM, or enterprise integration ecosystems.
If interested, Please email at info@Nastechglobal.com/Murali@Nastechglobal.com or call at 202.828.3494
group id: 91142412