Job Requirements
McLean, VA
Top Secret/SCI Full Scope Polygraph
Career Level not specified
Salary not specified
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Job Description
Recro, a Certified Small Business, helps federal agencies achieve their goals through IT infrastructure, cybersecurity, DevOps, cloud services, and digital transformation. We prioritize innovation, employee growth, and a collaborative work environment, guided by our core value - to make a difference.
Currently, Recro is seeking a motivated, career and customer-oriented Dedicated Enterprise IT Support Officer (Incident Technician & Installer) join our team in McLean, VA.
Clearance
Responsibilities:
Required Qualifications
Preferred Qualifications:
Work Schedule:
Benefits at Recro:
Working at Recro
Currently, Recro is seeking a motivated, career and customer-oriented Dedicated Enterprise IT Support Officer (Incident Technician & Installer) join our team in McLean, VA.
Clearance
- T S/SCI FS Poly
Responsibilities:
- Install, terminate, and test CAT5/CAT6 and fiber cabling, including racks, patch panels, wall jacks, and associated infrastructure hardware.
- Deliver end-to-end incident response, remote triage, and customer support using ITIL processes to resolve hardware, software, and network issues.
- Deploy, configure, relocate, and rebuild desktop IT endpoints, including workstations, peripherals, VOIP phones, AV components, and network switches.
- Troubleshoot and resolve connectivity issues, system failures, Windows Active Directory, Microsoft Office applications, and browser performance.
- Interpret design packages, wiring schematics, floor plans, port maps, and network diagrams to guide installation and operational work.
- Provide clear assistance and regular communication to users regarding system procedures, downtime updates, and outage restorations.
- Travel locally between customer sites and support temporary assignments as needed.
Required Qualifications
- High School Diploma with 11+ years of experience, an Associate's Degree with 9+ years of experience, or a Bachelor's Degree with 7+ years of experience.
- Experience providing technical support, incident management, cabling, or hardware installation in a structured service desk environment.
- Hands-on experience deploying, certifying, and labeling network drops, cable dressing, and deploying IT endpoints such as desktops, printers, and switches.
- Demonstrated ability to independently diagnose and resolve complex hardware, network, telecom, and software issues.
- Practical knowledge of Active Directory, TCP/IP networking concepts, Windows 10, Microsoft Office, and standard IT support tools.
- Skilled in reading, interpreting, and executing technical work from floor plans, network diagrams, and system installation packages.
Preferred Qualifications:
- Customer-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
- Familiarity with LAN infrastructure deployment and IT operations within the Sponsor's classified environment.
- Experience utilizing enterprise ticketing systems such as ServiceNow ITSM/ITOM, Remedy, or Jira Service Management.
- Strong problem-solving abilities, high attention to detail, and exceptional customer service skills.
Work Schedule:
- 9 :30 AM to 6:00 PM as part of a coverage team operating between 6:00 AM and 6:00 PM. Shift may need to flex given requirements.
Benefits at Recro:
- 100% paid medical, dental, and vision
- 401k - 6% matching and 401k profit sharing
- PTO - 120 Hours
- Federal Holidays
- Education and Tuition Reimbursements
- Wellness Benefits
- A lot of cool gear!
Working at Recro
- A Great Culture - We are building a culture at Recro where amazing people (like you) can do their best work. If you are ready to grow your career and recro (re-invent) the way our clients operate, you have come to the right place.
- A Great Place to Work - Employees are treated like people, not line items. We work smart when we can and hard when we must but we always do it together, as a team. We are a team with tons of passion and enthusiasm to blaze new trails and improve the state of our clients, the broader community, and even the world.
- A Great Place to Contribute - We believe diverse perspectives improve each challenge that we face. We trust and enable our amazing people to accomplish amazing feats. At Recro, you will be empowered to deliver your best work.
- A Great Place to Grow - We believe in our people and maximizing your potential. At Recro, we continue to look into the future and invest in each other through teamwork, collaboration, and training.
group id: 91090960
