Senior Help Desk Support for ETS Lead / Alternate PM

Position Title: Senior Help Desk Support for ETS Lead / Alternate PM 

Location: Fort Benning, GA

Clearance required: SECRET

Scope of Work: Serves as the Educational Technology Support (ETS) Team Lead managing the day-to-day activity of the ETS team, and serves as the alternate Program Manager in the primary PM's absence. 

Responsibilities include (but are not limited to):

• Manage the day-to-day activity of the ETS team, scheduling, and functions. 


• Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder. 


• Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking. 


• Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules. 


• Deliver monthly ETS metric and NOC reports by the fifth day of the following month. 


• Serve as alternate Program Manager, performing all PM duties in the primary PM's absence. 

• At least 10 years of experience in a technical environment, with at least 8 years supporting student environments of similar scope and size for the Government or a Government client 


• Experience managing day-to-day activities for a team of at least 12 members 


• Bachelor's degree in an IT-related field 


• Information Technology Infrastructure Library (ITIL) Foundation certification 


• Active SECRET clearance in good standing on the first day of the contract