ServiceNow AI Developer - InDev

Job Type: Hybrid (2 days on-site preferred)

Job Location: Ashburn, VA

Categories: ServiceNow

InDev is seeking a ServiceNow AI Developer with Now Assist, Virtual Agent, and Conversational AI experience to design, build, and optimize AI-powered solutions using the Now Platform. In this role, you will configure out-of-the box flows using Flow Designer and configure Virtual Agent and conversational AI experiences with core ServiceNow modules (ITSM, scoped applications).

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Design & Configure: Build and customize (1) ITSM, CRM, and scoped applications leveraging workflows, Flow Designer, business rules, client scripts, UI policies, and scripting; (2) Enhance ITSM, CRM, and scoped applications to include AI-powered use cases such as chat summarization, resolution note generation, knowledge article generation, response recommendations, and content generation.


• Workflow Integration: Integrate Virtual Agent and conversational AI with ServiceNow modules like IT Service Management (ITSM).


• Scripting & APIs: Extend functionality using JavaScript, Glide APIs, UI policies, and RESTful web services.


• Testing & Optimization: Troubleshoot performance bottlenecks and manage update sets.


• Collaboration: Partner with business analysts and stakeholders to translate operational needs into responsive, user-friendly web and mobile solutions.

QUALIFICATIONS

• 5+ years hands-on experience with ServiceNow with dedicated experience with NOW Assist.


• Knowledge of JavaScript, HTML/CSS, REST/JSON integrations, and Flow Designer.


• Understanding of Access Control Lists (ACLs), data models, update sets, and client scripts.


• Experience with AI Search, AI Agents, Prompt Engineering, LLMs, and Agentic AI.


• Experience with AI Agent Studio and GenAI platforms.


• ServiceNow Certified Application Developer (CAD).

NICE TO HAVES

• ServiceNow Certified System Administrator (CSA).


• ServiceNow AI Professional certification.

Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance.

WHY INDEV

• Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.


• Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.


• Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.


• Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.


• Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.


• Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.

If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.