PTOC Shift Leader

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The MITRE Corporation is seeking a highly qualified candidate for a position as a Part Time On-Call (PTOC) Physical Security Shift Leader on our campus in Bedford, Massachusetts. The Physical Security Shift Leader is the first line supervisor; providing leadership, supervision and oversight over all physical security operations on their assigned shift. Shift Leaders must have a thorough knowledge and understanding of physical security practices, procedures, electronic security systems such as access control, intrusion detection, and video surveillance systems; life safety systems, building fire alarm systems, emergency response procedures, risk management, conducting investigations. The Shift Leader independently directs the activities of the security officers, receptionists, and Security Operations Center. This is a Part-Time On-Call (PTOC) position that provides coverage based on operational needs. MITRE operates a 24/7/365 security program. Candidates must be available to work other shifts as needed, including 6:00 a.m.-2:00 p.m., 2:00 p.m.-10:00 p.m., and 10:00 p.m.-6:00 a.m. This position provides an opportunity for PTOC employees to be considered for full-time employment as positions become available.

Shift Leaders must have the ability to supervise others, develop staff into a cohesive team, manage their resources effectively, communicate effectively both verbally and in writing, and demonstrate the ability to make sound decisions under sometimes stressful conditions. In the event of an emergency, the Shift Leader may assume the role of On-Scene Emergency Coordinator until the arrival of more senior personnel. While assigned to this position, and working with management, the Shift Leader represents MITRE's senior management regarding security and safety concerns.

Provides support to the Physical Security Operations Manager by inspecting and auditing functional areas of the group to ensure the highest level of service to the MITRE community. Performs duties that are essential to the protection of MITRE's assets and its personnel.

Role & Responsibilities:

Leadership and Supervision:

• Lead, supervise, and direct all assigned security personnel during each shift.
• Conduct shifts turnover briefings and communicates operational priorities, security concerns, and ongoing incidents.
• Conduct daily guard mount to verify personnel readiness, professional appearance, fitness for duty, and required equipment.
• Provide direction, coaching, mentoring, and performance feedback to Security Officers and Security Operations Center Operators (SOCOs).
• Identify performance deficiencies and coordinate corrective action, retraining, or disciplinary recommendations with management.
• Foster a culture of professionalism, accountability, teamwork, and exceptional customer service.

Security Operations:

• Direct day-to-day security operations to ensure continuous protection of personnel, facilities, classified information, and company assets.
• Ensure the Security Operations Center, reception areas, and security workspaces remain clean, organized, secure, and operationally ready.
• Monitor campus security posture and respond to changing operational requirements.
• Ensure Security Operations Center functions are performed in accordance with established procedures.
• Review, evaluate, and approve Daily Activity Logs, Incident Reports, Shift Reports, and other operational documentation.
• Ensure security systems, communications equipment, and emergency response equipment remain operational and mission ready.
• Investigate equipment discrepancies and coordinate corrective actions.
• Conduct routine and random patrols of all assigned facilities to identify security vulnerabilities, safety hazards, and procedural violations.
• Perform compliance inspections related to:
  • Access control
  • Badge accountability
  • Visitor escort procedures
  • Package inspections
  • Information Security (InfoSec) requirements
  • Protection of classified, proprietary, and Controlled Unclassified Information (CUI)

• Conduct weekly perimeter alarm testing and document results.

• Ensure compliance with organizational policies, contractual requirements, and government security regulations.
• Coordinate with Visitor Management and organizational stakeholders to support meetings, conferences, executive visits, and special events.
• Assist with visitor badge preparation, access rosters, parking coordination, and event signage.
• Maintain proficiency in all security, access control, visitor management, life safety, video surveillance, environmental monitoring, and emergency notification systems required to perform assigned duties.
• Perform other related duties as assigned in support of the Physical Security mission.

Emergency Response and Incident Response:

• Lead the security response to emergencies, alarms, evacuations, medical incidents, and other critical events.
• Coordinate with emergency responders, facility management, and organizational leadership during incidents.
• Ensure emergency response procedures are executed effectively and conduct recurring emergency preparedness exercises.

Basic Qualifications:

• Typically requires a minimum of 3 years of related experience with a High School Diploma or equivalent in education, or 2 years' experience and an associate degree, or equivalent combination of education and related work experience.

• Ability to assume broad responsibilities requiring direct personal initiative and decision making as the principal on-site representative of facilities and security management during non-business hours

• Must possess tact, decisiveness, and discretion to deal with a variety of situations involving all levels of personnel, tenants, and visitors.

• Must demonstrate a history of utmost discretion in handling sensitive management situations and issues.

• Must be reliable in attendance and be flexible to work rotating schedules as needed.

• Minimum of a high school diploma. Associate or bachelor's degree preferred.

• Outstanding interpersonal and communications skills are required.

• Possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes. Systems include but are not limited to access control, intrusion alarm systems, CCTV, and communications equipment.

• Have an understanding and knowledge of the National Industrial Security Program with experience working in a cleared facility environment.
• Must have an active Top Secret U.S Government issued Security Clearance. Per the U.S. Government's eligibility requirements, you must be a U.S Citizen to be considered for a security clearance.
• This position requires a minimum of 4 days a week on-site.

Preferred Qualifications:

• ASIS International professional certification as a certified Physical Security Professional (PSP) is highly desirable.
• Bachelor's degree in criminal justice.

• 6 years' work experience in security related to central station operations and or dispatch centers preferred.
• Experience with C-Cure Access Control and Intrusion Detection System.

This requisition requires the candidate to have a minimum of the following clearance(s):
Top Secret

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):
Top Secret

Salary compensation range and midpoint:
$67,600 - $84,500 - $101,400 Annual

Work Location Type:
Onsite

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.

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