ServiceNow Systems Architect

ServiceNow Systems Architect
Location: Washington, DC (Hybrid 2-3 days onsite weekly)
Clearance: Active Secret
Employment Type: Full-time


About Big Impact Tech

Big Impact Tech (BIT) is a Small Business providing IT and business management consulting to
federal and commercial clients. We deliver mission-focused solutions in data, cloud,
cybersecurity, and program management.

Responsibilities

•Provide technical leadership and mentoring, perform peer code reviews, and ensure the
ServiceNow team follows software development best-practices
• Create and maintain API and data integration processes between ServiceNow and other
services
• Serve as a Subject Matter Expert (SME) for the ServiceNow platform technologies to
customers and stakeholders
• Drive the creation of application and technical design documents which leverage ServiceNow
best practices and effectively integrate ServiceNow into the enterprise infrastructure
• Ensure that the system accurately meets the defined expectations of the business, ensuring that
proper testing is implemented, and performance and security requirements are closely monitored
by working with the project teams
• Translate business requirements into detailed technical designs that represent actionable
development tasks
• Maintain production instance reliability through utilization of Change and Configuration
Management processes
• Serve as ServiceNow Release Manager providing final technical review before release into
Production
• Monitor health, usage and overall compliance of the application
• Collaborate with System Administrators and ServiceNow Support concerning strategies and
technical aspects of platform upgrades
• Oversee major version upgrades
• Design and develop solutions within the ServiceNow environment to include new or
modifications to applications, forms, workflow, policies, actions, access control, interfaces and
any other configurations required to support client processes

Qualifications

• At least five years of experience of increasing responsibility managing a ServiceNow
environment
,• At least five years of experience serving as lead technical architect in a comparable Agile
development environment
• At least 2 years’ experience driving design of new products with senior level stakeholders
• Experience with implementation of Service Now core platform functions, ITSM processes, and
custom development
• Experience in ServiceNow Discovery, Service Mapping, Project & Portfolio Suite, IT Business
Management, IT Operations Management, and Performance Analytics
• Proven ability to collaborate across teams to achieve division goals
•BS/BA degree in Computer Science, Information Sciences, or related IT discipline
•Additional four years of related professional IT experience can be substituted for a BS/BA
degree

Preferred Certifications

ServiceNow Certified Applications Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) in IT Service Management or other
similar ServiceNow certification
ITIL or comparable IT Service Management (ITSM) certification