EMERGENCY SERVICES DISPATCHER

Duties

• Provides emergency 911 call taking and dispatching services, assessing the nature of emergencies to deploy the appropriate response forces according to established matrix and/or checklists.
• Performs Emergency Medical Dispatch (EMD) services to callers with medical emergencies.
• Maintains critical emergency maps, checklists, charts, and automated mapping programs used during search and rescue and hazardous materials operations to support responding emergency personnel.
• Prepares and maintains comprehensive reports and records for emergency responses, which includes drafting both Department of Defense (DoD) Incident Reports and local database management reports utilizing appropriate response codes and categories in compliance with published guidelines.

Requirements

Conditions of employment

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This position is subject to provisions of the DoD Priority Placement Program
• Recruitment Incentive may be authorized for this position
• Relocation Incentive may be authorized for this position
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
• Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Disclosure of Political Appointments
• Incumbent must obtain International Fire Service Accreditation Congress Certification as a Telecommunicator II when the course becomes available.
• Incumbent is required to work on alternate work schedule, which requires an uncommon tour of duty (including weekends and holidays).
• Incumbent must be able to obtain within 1 year of employment and maintain a current EMD certification and CPR certification.
• Must participate in exercises by relaying accurate information. Must be resourceful and alert to adequately perform duties. Must participate in recurrent proficiency training, as directed.
• Must be able to obtain and maintain a Secret security clearance.
• This is a Mission-Essential position performing a Mission-Critical-Function which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions.

Qualifications

Conditions of Employment Continued:

Incumbent is required to perform critical services regardless of weather conditions or base closure and report to the duty station at the regularly scheduled work time. May be required to stay over until an emergency has been terminated or until properly relieved by a qualified dispatcher.

Works in close harmony with supervisors, co-workers and others during day-to-day routines and during emergencies. Is required to maintain good working relationships with on and off-base agencies, always maintaining a consistently courteous attitude. Keeps calm and cool during emergency situations.

This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing. Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions, Series 2151.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes advanced knowledge of the emergency dispatch system in order to receive an emergency (i.e., accident-crash, fire, medical, threat, etc.) notification discern critical aspects (e.g., life threatening, hazardous, etc.) and respond with appropriate, instructions and dispatch of emergency services personnel and equipment. Sound knowledge of installation emergency call center and installation emergency services (i.e., fire, security forces, EOD and ambulance functions) in order to develop checklists and provide training to lower graded Emergency Dispatchers. Sound knowledge of the of the installation's mission, organizations, senior officials, key emergency services functions, communications networks & personnel in order to expeditiously relay or convey concise and accurate information or instructions, to on-scene responders, victims, senior management officials, and supporting emergency functions. Knowledge, skill, and ability in stressed communications methods in order correctly assess a 911 callers' situation and disposition and provide clearly understood lifesaving or hazard abate information or instructions. Knowledge of various office automation software processing procedures and function keys and the similarities and differences among software types to produce a wide range of documents, such as graphics or tables within text, to edit and reformat electronic drafts, and to update and revise existing databases or spreadsheets. Knowledge of standard office equipment, such as electric/electronic typewriters, copiers, fax machines, and office automation systems to perform a substantial range of emergency communications support.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

Knowledge of communications operations.

Knowledge of basic computer operations to include word processing, retrieval and input of data.

Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand.

Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations.

Ability to work independently without immediate supervision.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click for more information.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.

Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement.

Direct Deposit: All federal employees are required to have direct deposit.

is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click .

If you have questions regarding this announcement and have hearing or speech difficulties click .