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Job Description
Zachary Piper Solutions is seeking an Senior Director - Customer Programs to join a Federal Program located in Tyson's Corner, VA, on a hybrid basis. The Senior Director - Customer Programs will oversee three functional teams - Sales Engineering, Bid & Proposal Management, and Account Management.
Responsibilities of the Senior Director - Customer Programs:
Qualifications of the Senior Director - Customer Programs:
Compensation for the Senior Director - Customer Programs:
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Key Words: business development, capture management, management, manager, far, dfar, federal, government, cleared, ts/sci, dow, ic, noaa, nga, bid, proposal, sales, engineering, bd, capture, strategic account, account managers, revenue management
Responsibilities of the Senior Director - Customer Programs:
- Recruit, develop, and retain high-performing teams across three distinct functional disciplines
- Foster a culture of commercial rigor, customer focus, and cross-functional collaboration
- Establish clear career development paths within each team, ensuring individual contributors understand how their work connects to Spire's commercial outcomes
- Position the function as a strategic contributor to Spire's growth - not a support function - by building internal visibility and credibility for the teams
- Ensure Strategic Account Managers maintain strong, senior-level relationships across Spire's existing federal and commercial customer base
- Drive upsell and contract expansion within existing accounts, working in close coordination with sales leadership to define territory boundaries and opportunity ownership
- Partner with Business Development to ensure Sales Engineering and Bid & Proposal teams are engaged at the right pursuit stage, with clear roles and accountabilities
- Define the organizational interface between BD-led capture and proposal execution, ensuring smooth handoffs and no gaps in competitive intelligence or solution development
- Oversee proposal quality, compliance, and strategic positioning across federal (U.S. FAR/DFARS) and commercial contract vehicles
- Operate Sales Engineering, Bid & Proposal Management, and Strategic Account Management as shared commercial resources supporting US Federal Sales, Rest of World Sales, and Commercial sales team
Qualifications of the Senior Director - Customer Programs:
- 12+ years in commercial, business development/capture management, or program management roles within the satellite, space, defense technology, or adjacent sectors
- Demonstrated experience leading multi-functional commercial teams spanning technical presales, proposals, and account management
- Deep familiarity with US federal government contracting, including FAR/DFARS, RFP processes, and federal program structures; experience with IC, DoW, NOAA, NGA, or similar agencies preferred
- Track record of building and scaling commercial operations or enablement functions in a growth-stage technology company
- Experience managing complex, multi-year customer relationships involving both technical and contractual complexity
Compensation for the Senior Director - Customer Programs:
- Salary Range: $200,000+ *flexible based on experience*
- Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by law
- Flexible working schedule
- Unlimited opportunities for growth
#LI-CJ2
#LI-HYBRID
Key Words: business development, capture management, management, manager, far, dfar, federal, government, cleared, ts/sci, dow, ic, noaa, nga, bid, proposal, sales, engineering, bd, capture, strategic account, account managers, revenue management
group id: 10430981
