Help Desk Tier - Junior Network and Systems Administrator (OCONU

GovCIO is currently hiring for a Help Desk Tier I/II - Junior Network and Computer Systems Administrator to troubleshoot, diagnose, and resolve a diverse range of IT issues across multiple networks/system, including a full range of classifications and caveats, ranging from hardware and software challenges to network and application concerns. This position will be located in Djibouti, Djibouti, and will be an on-site position.

Responsibilities

Resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing guidelines and prescribed solutions. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

• Responsible for investigating and identifying computer hardware and software related problems
• Effectively communicates step-by-step solutions to end-users
• May need to communicate with software and hardware specialists for solutions
• Records solutions into the database for other Help Desk professionals
• Redirects issues to appropriate resource if necessary
• Must be knowledgeable of current technological issues and advancements
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
• Plan, coordinate, and implement network/system security measures to protect data, software, and hardware
• Provide regular monitoring and analysis regarding short- and long-range planning for in-house systems
• Prepares or ensures that appropriate documentation exists, including operational instructions
• Writes or modifies basic scripts to resolve performance problems and automate administration tasks
• Recommends changes to improve systems and network configurations, and determines hardware or software requirements related to such changes

Qualifications

High School with 3 - 6 years (or commensurate experience)

• Clearance Required: TS/SCI

Required Skills and Experience

• High School with 6 - 9 years (or commensurate experience)
• CompTIA Security+ certification or higher certification (copy presented with application)
• Current and active U.S. Passport
• Current and active U.S. Driver's License
• Must have the ability to wear personal protective equipment, including a protective mask, ballistic helmet, body armor, and chemical/biological protective garments
• Must be medically/physically fit for deployment with U.S. Military Forces Outside the Continental United States (OCONUS)
  under the provisions of USCENTCOM Medical Standards
• Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support
• Demonstrated experience using ticketing systems to log, track, and resolve user issues

Preferred Skills and Experience

• Cisco Certified Network Associate (CCNA) certification (copy presented with application)
• Microsoft Azure certifications
• Microsoft 365 certifications
• Experience working in a SCIF
• Experience supporting U.S. Military Special Operations

#AR

#NSS

Posted Salary Range

USD $65,000.00 - USD $70,000.00 /Yr.