Job Requirements
Honolulu, HI
Top Secret/SCI Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
OVERVIEW:
We are seeking a Field Service Representative to join our team. In this role you will provide professional Information Technology (IT) support for our federal client. The program provides software, hardware, storage and network connectivity to various federal locations.
GENERAL DUTIES:
REQUIRED QUALIFICATIONS:
DESIRED QUALIFICATIONS:
CLEARANCE:
We are seeking a Field Service Representative to join our team. In this role you will provide professional Information Technology (IT) support for our federal client. The program provides software, hardware, storage and network connectivity to various federal locations.
GENERAL DUTIES:
- Address and follow up on requests received in help desk queue
- Investigate incidents, identify and implement solutions
- Provide support for hardware/software issues over the phone and in person
- Support end users with SOCET GXP Geospatial Intelligence Software
- Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
- Deploy, configure, and troubleshoot user workstations
- Support passive and active network infrastructure
- Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others)
- Provide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field
- Log all requests into Ticketing System
- Document and escalate call tickets to related IT groups for further support
- Follow up on resolved requests to ensure customer satisfaction
REQUIRED QUALIFICATIONS:
- Security + Certification
- 3 years of help desk experience or 3 years of GEOINT analyst experience
DESIRED QUALIFICATIONS:
- Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products.
- Knowledge of intelligence oversight and security guidelines
CLEARANCE:
- Active TS/SCI clearance minimum required
group id: 90943786
