Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to support a long-term, fully funded Department of Defense (DoD) program through 2028. This position is based in Kansas City, MO, and will provide end-user desktop support across a large enterprise network within the Department of the Navy. The position will initially require a night shift schedule, with the opportunity to transition to a preferred schedule following the initial training and onboarding period.

Key Responsibilities for the Help Desk Specialist

• Provide technical support for laptops, desktops, printers, mobile devices, and other network-connected equipment

• Troubleshoot hardware, software, connectivity, operating system, Microsoft Office, and video teleconferencing issues

• Work directly with end users and government personnel to identify, troubleshoot, and resolve technical issues in a timely manner

• Support daily operations of the Enterprise Service Desk, including ticket management, script execution, and call handling

• Accurately document troubleshooting steps, resolutions, and user interactions within ticketing systems

• Meet established service level agreements and performance goals through efficient issue resolution and thorough documentation

• Escalate complex or unresolved technical issues to the appropriate support teams when necessary

Required Qualifications for Help Desk Specialist

• Active Secret Clearance

• 1+ year of IT support experience

• CompTIA Security+ or an equivalent IAT Level II certification (such as CCNA Security or CySA+)

• Experience troubleshooting hardware, software, and network-related issues

• Familiarity with ticketing systems and standard IT service desk procedures

Compensation for Help Desk Specialist

• Pay Range: $50,000 - $55,000

• Paid Time Off (PTO) & Paid Holidays
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan Sick Leave (as required by law)

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